Clinical Support Supervisor | Brooklyn, NY 90,000–120,

Clinical Support Supervisor Brooklyn NY $90000$120000

About the Role A busy healthcare organization is seeking an experienced Clinical Support Supervisor to lead the day-to-day operations of a multidisciplinary clinical support department. The supervisor will oversee approximately 20 staff members across a wide range of functions from referrals and prior authorizations to chronic care management and social care navigation ensuring everything runs smoothly compliantly and with the patient at the center.

Key Responsibilities

Team Leadership & Development

• Supervise coach and develop approximately 20 clinical support staff across multiple departments
• Manage staffing schedules workload distribution and ongoing training
• Serve as the escalation point for complex patient or provider issues

Operations & Workflow Management

• Ensure timely processing of referrals prior authorizations medical records transportation CCM/RPM workflows and social care navigation
• Identify bottlenecks and implement process improvements to increase efficiency and enhance the patient experience
• Analyze departmental performance using operational reports and KPIs

Cross-Functional Collaboration

• Collaborate with providers nursing leadership care managers front desk staff billing and executive leadership
• Coordinate patient care across departments to ensure seamless service delivery

Qualifications

• 5 years of healthcare operations experience
• 3 years of supervisory or management experience overseeing multiple functional teams
• Experience in an ambulatory care practice FQHC multispecialty group hospital outpatient clinic or managed care organization strongly preferred
• Working knowledge of referrals prior authorizations medical records and care management
• Familiarity with CCM RPM and SDOH programs highly desirable
• Bachelors or Masters degree in Healthcare Administration Public Health Nursing or related field preferred

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