Clinical Operations Manager
Job Location:
Fort Myers, FL - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
CLINICAL OPERATIONS MANAGER
About US Eye:US Eye is a physician-led patient-centric network of eye care practices committed to providing exceptional patient service through premium technology and unrivaled provider are one of the nations leading multi-specialty physician groups providing patients with care in ophthalmology optometry dermatology and facial surgery. With 50 clinics and 5 surgery centers led by 95 providers and more than 1000 team members system wide we deliver world class care to patients throughout Florida the Carolinas and Virginia.
Essential Job Functions:
Ensure smooth efficient operations and communication with providers support associates and patients
as well as corporate departments and market leadership
Monitor performance of clinical team to ensure accuracy efficiency optimal patient flow and patient
satisfaction
Coordinate and/or facilitate training of technicians; conduct skill set assessments on all techs upon hire
and as scheduled/required throughout the year
Oversight of clinical support staff hours/lunch/breaks and within scheduled hours
Monitor all role responsibilities of direct reports.
Ensure excellent customer service; ensure clinical staff is delivering timely check in/out (visit flow)
appropriate medical support care and testing excellent in person and via phone customer service.
Work with management teams to develop and assist with training needs as they arise.
Oversee and ensure applicable training for all clinical support associates based on roles
Random auditing of performance in EMR to identify training needs
Ensure associates model and follow all customer service skills ophthalmic testing insurance verification
and prior authorizations and appropriate surgical and follow up appointment scheduling
Team Building
Coordinate position need job postings Interview/Hire as needed
Performance Reviews/Performance Plans for direct reports outlined above
Oversee appropriate work performance issues discipline documentation
Liaison to patients and providers to ensure overall patient satisfaction
Handle staff and patient complaints
Coordinate and schedule on site vendors repairs and all aspects of the physical buildings for day-to-day
operations in conjunction with the Senior/Regional Director of Operation
Ensure safety training and policies are followed.
Ensure all staff are trained in HIPAA and enforce HIPAA regulatory requirements
All other responsibilities that may be assigned
Competencies:
- Leadership and management skills that supports high patient experience standards and the development of the team.
- Ability to follow oral and written instructions.
- Capable of maintaining high degree of confidentiality.
- Strong time management skills that support high performance environment.
- Ability to maintain a professional respectful and courteous work environment.
Education and Experience:
- Associate or bachelors degree with an emphasis on business healthcare administration or related fields (preferred).
- High school graduate with previous work experience in project management leadership in healthcare administration business or related field or previous equivalent experience in a medical practice.
- Technology savvy with competency in Office Suite and ability to learn software applications as required.
Position Type and Expected Hours of Work:
- This is a full-time position located in Ft. Myers FL.
- Weekly travel among the regional offices will be required.
- The work environment is fast-paced requires strong time management skills and is focused on results-driven leadership.
Benefits:
401(K) Company Match
Medical and Dental Insurance
Vision Benefits
Flexible Spending Accounts
Pet Insurance
Disability Insurance
Life Insurance
Continuing Education
Paid Time Off
US Eye provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
About Company
US Eye offers top eye care optometry associates with a patient-first approach and innovative practices. Join us for top-tier patient satisfaction and care.
