Clinical Manager Ophthalmology

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary
Under the direction of the Director of Operations and in partnership with the Physician Director this role oversees the daily clinical operations of the department to ensure efficient workflows high-quality patient care and an exceptional patient experience. The Clinic Operations Manager provides leadership for clinical staff supports operational strategy and collaborates across departments to implement process improvements regulatory requirements and organizational initiatives. This position is responsible for the overall management and performance of clinical operations within the department.

Does this position require Patient Care
Yes

Essential Functions
-Provide day-to-day leadership and operational oversight for clinical staff across the department including hiring onboarding training scheduling and performance management.
-Assess and maintain staff competencies to support quality care safety and regulatory compliance.
-Partner with department leadership to implement new workflows operational processes and regulatory requirements.
-Identify and support workflow and system improvements that enhance efficiency patient care and team effectiveness.
-Assist in developing and monitoring departmental operating and capital budgets while promoting responsible resource management.
-Allocate and redeploy staff as needed to support patient volume operational priorities and continuity of care.
-Promote a positive patient experience by ensuring resources are effectively utilized to meet the needs of diverse patient populations including those requiring additional accommodations.
-Address patient questions concerns and service recovery needs in a timely and professional manner.
-Monitor operational and quality metrics identifying opportunities to improve patient satisfaction efficiency and overall department performance.
-Collaborate with physicians clinical leaders and administrative partners to support departmental goals and strategic initiatives.
-Foster a collaborative inclusive and patient-centered culture focused on continuous improvement and operational excellence.

• Bachelors degree in Healthcare Administration Business Administration or a related field required.
• Equivalent combination of education and relevant experience may be considered in lieu of a bachelors degree.

• Certified Ophthalmic Assistant (COA) certification from the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.

• 57 years of progressive leadership or management experience in an ophthalmology practice or clinical setting required.

• Demonstrated leadership staff development and team management skills.
• Strong interpersonal skills with the ability to build collaborative relationships across multidisciplinary teams.
• Excellent verbal and written communication skills.
• Strong analytical critical thinking and problem-solving abilities.
• Ability to work independently manage competing priorities and thrive in a fast-paced clinical environment.
• Experience collaborating with physicians clinical staff and administrative leaders to support operational and patient care goals.
• Knowledge of healthcare regulatory and compliance standards.
• Proficiency with Microsoft Office applications and other healthcare technology systems.
• Working knowledge of medical terminology.
• Strong organizational skills with the ability to manage multiple initiatives while maintaining attention to detail.
• Commitment to delivering an exceptional patient and employee experience through operational excellence.

Onsite

243-245 Charles Street

40

Regular

Day (United States of America)

Pay Range

$96886.40 - $140899.20/Annual

Grade

7

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .