Clinical Intake Operations Manager

Location: Henderson NV
Assignment Length: Permanent
Shift Options: Day Shift
Pay Range: $70000 $80000 per year (based on experience)

The Acute Intake Manager plays a critical role in delivering a patientfirst infusion experience by ensuring referrals move efficiently accurately and compassionately from intake to care delivery.

In this role youll contribute to work that:

• Ensures patients experience timely coordinated access to infusion therapy
• Supports clinicians and referral partners through clarity responsiveness and reliability
• Strengthens the foundation of care delivery through strong reimbursement documentation and intake workflows

Every referral represents a real person navigating a complex healthcare momentand your leadership helps that journey begin with confidence and trust.

Responsibilities include:

• Lead and oversee the frontend referral and admissions process including benefit verification prior authorizations and reauthorizations to ensure timely pullthrough to care
• Manage and develop the Acute Intake / Referral Management team setting clear metrics goals and performance expectations
• Establish and maintain intake workflows communication protocols and documentation standards that support highquality compliant patient records
• Collaborate closely with Pharmacy Services Nursing Services Sales and executive leadership to ensure seamless endtoend referral outcomes
• Serve as an escalation point for intake and referral issues driving resolution with urgency and accountability
• Monitor SLAs referral volume trends and payer performance proactively adjusting staffing and resources to support growth
• Support accreditation quality improvement initiatives audits and HIPAAcompliant practices
• Identify opportunities for process improvement and lead thoughtful change that benefits patients providers and teammates

You may be a great fit if you bring:

• A deep commitment to the human impact of timely accurate infusion access
• 5 years of experience managing acute infusion or specialty therapy referrals care coordination or prescription services
• 35 years of reimbursement payer or authorization experience across Medicare Medicaid and commercial plans
• Experience leading and developing teams setting metrics and supporting performance improvement
• Strong knowledge of infusion therapies intake qualifications ICD10 and referral documentation requirements
• Clear confident communication skills with patients providers payers and internal partners
• Comfort balancing operational detail with strategic thinking in a growing environment
• High ownership followthrough and accountability in everything you do

Bachelors degree preferred (or equivalent experience). Advanced computer proficiency required (Microsoft Office Excel CareTend experience a plus). Willingness to travel up to 5% as needed.

You dont need to check every boxwe care just as much about how you lead support and show up as whats on your resume.

For more than 40 yearsATC Healthcarehas provided top-tier nurses and healthcare professionals to hospitals and facilities across the United States. Healthcare systems government agencies and managed service providers trust ATC to deliver dependable highly skilled professionals on demand.

We are proud to support our clinicians with flexible schedules industry-leading pay and comprehensive benefits designed to support both professional and personal well-being.

ATC Healthcare Services is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or any other status protected by applicable law. M/F/D/V EOE

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