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Clinical Informatics Technician
Job Location:
Job Location:
Oakland, CA - USA
Hourly Salary:
USD 38 - 40
Hourly Salary:
Posted:
29 September 2026 (Yesterday)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Asian Health Services founded in 1974 provides medical dental and behavioral health services to more than 50000 patients. Our approach to well-being focuses on whole patient health for all. We go beyond our clinic walls and invest in our communitys overall health. We know that income housing and environmental struggles lie at the heart of poor health. Thats why we also address food insecurity youth leadership and culturally competent care while working towards supporting safer streets and vibrant communities.
Job Summary:
Clinical Informatics Tech plays a key role in optimizing the deployment and utilization of clinical informatics technology to enhance patient care at Asian Health Services. Responsible for the evaluation implementation and administration of projects and systems that impact all clinical information systems. Requires ongoing collaboration with vendors as well as clinic staff.
Essential Job Functions
- Assist in the support of all aspects of evaluation implementation revisions maintenance administration and training of all clinical informatics systems with internal staff vendors and the Clinical Operations team.
- Practice Management System
- Electronic Health Records System
- Billing scheduling and reporting
- Participate in building developing testing and system deployment activities such as template order sets macros user interface builds/development/upgrades etc.
- Ensures optimal operation of Electronic Health Records (EHR) and Practice Management systems
- Performs analysis and reporting on provider clinical patient population management indicators and registries
- The task will include working with clinicians Chronic Care assistant and other staff as appropriate to collect analyze and report on various clinical indicators and or registries
- Work with clinician customers including the clinical workgroups and other clinical stakeholders to ensure the data integrity of all clinical information systems
- Create and maintain accurate organizational databases and registries reflective of organizational needs
- Assists in the organization procurement and reporting of data related to internal and external audit regulations and compliance
- Updates policies and procedures about the use of clinical information systems
- Act as a liaison between the clinical departments and IT/IS translating business processes into technical requirements
- Participates in continued vendor and external system education to improve assist and implement organizational upgrades fixes and enhancements
- Participates in deploying continued software and hardware upgrades training and continued education of all personnel and end-users to optimize EHR/PM functionality
- In conjunction with the CIM and/or CI team meets and coordinates with the Operations team and various intra and inter-department /agencies and organizations at regular intervals for system assessments upgrade/changes/improvements
- In conjunction with IS team participates in working with Clinical Operations team and organizational departments to review analyze and create workflow design and redesign to improve EHR/PM
- Supports internal and external organization procurement of data analysis of data and reporting of QI measures as directed by mandates of IS Director/Medical director
- Provide proactive timely responsive level 2 support at all sites along with back up level 1 support
- Level 1 support: support end-user who may have difficulty using/interacting with the system
- Level 2 support: troubleshoot problems with the EPM/EHR system itself (i.e. system freezes data is not saving etc.)
- Working with AHS departments to resolve customer issues and requests and is responsible for providing proactive timely and responsive level 2 vendor communication
- Travels to various clinic sites as needed to provide support training setups and/or other necessary services
- Collaborate with clinical staff in researching developing and selecting new technologies that will improve the clinical processes and workflow. These include but not limited to overseeing the adoption and effective use of technologies supporting Electronics Medical Records (i.e. PDAs laptops tablets).
- Other duties as assigned
General Agency/AHS Duties
- Fosters an environment that promotes trust and cooperation among clients and staff.
- Enforces clinic policies and procedures including maintenance of client confidentiality under HIPAA privacy rules to ensure that the principles of AHS are implemented.
- Plays an active role in planning organization-wide activities such as AHS general membership meetings fundraisers special clinic days and other events.
- Participates in general membership meetings fundraisers and other public events as required.
- Participates in outreach activities agency advocacy and serves on ad hoc committees as requested.
- Attends AHS staff retreats and Board of Directors meetings as required.
- Participates in agency-wide quality improvement program processes and performance improvement teams to ensure excellence in the quality of services provided across the agency.
Minimum Qualifications
- Some college or university and a minimum three to five years of technology and health care experience with two years of their work experience in a health care setting; or equivalent combination of education and experience
- Experience and understanding of clinical outcomes data and measurement recognized QI benchmarks multi-disciplinary health care team models and population management tools and models.
- Commitment to public health care services and mission of the community health care clinics
- Familiarity with the understanding of principles and practices of health care health care systems and medical administration
Preferred Qualifications
- Degree preferably in a computer-related field or healthcare-related field
- Have experience in a nonprofit community health care center
- EHR/EPM experience
- At least three years of experience in community health centers. Should be particularly knowledgeable in the areas of clinical operations
- Experience in systems development and implementation
- Experience/ability to analyze systems and practices develop data collection systems to produce useful outcomes
- Have at least three years of experience at a health care center including the understanding of principles and practices of health care health care systems and medical administration.
Knowledge Skills & Abilities
- Strong knowledge of programming in SQL and other data query languages
- The high degree of verbal and written communication skills
- Ability to work in a fast-paced environment and multi-task
- Excellent intrapersonal skills along with strong analytical and problem-solving aptitude
- Excellent verbal and written communication skills
$38.76 - $40.02 an hour
Benefits That Support You
Were committed to supporting our teams well-being. Our comprehensive benefits package includes:
Health & Wellness
- 100% employer-paid medical dental & vision coverage
- Acupuncture & chiropractic coverage
Time Off
- 12 vacation days
- 12 sick days
- 12 paid holidays 3 floating holidays (additional flexible days you can use anytime)
Financial & Retirement
- 403(b) with 3% employer contribution up to 2% match
- Flexible Spending Account (FSA) & Dependent Care Assistance
Additional Support
- Commuter benefits
- Long-Term Disability Insurance
Please note: We are not seeking support from staffing agencies at this time. Direct applicants only.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
About Company
Benefits That Support You We're committed to supporting our team's well-being. Our comprehensive benefits package includes: Health & Wellness 100% employer-paid medical, dental & vision coverage Acupuncture & chiropractic coverage Time Off 12 vacation days 12 sick days 12 paid holiday ... View more
