Clinical Hub Supervisor

PharMerica

PharMerica a part of Brightspring Health Services is a longterm care pharmacy services provider that supplies medications clinical support and pharmacy management to healthcare organizations across the United States.

The Clinical HUB Supervisor is responsible for ensuring proper support and monitoring of all Clinical Hub Staff workflows and escalation needs for our billing department.

Remote opportunity

Schedule Monday - Friday 11am - 7:30pm Central Time Zone

Requirements include a minimum of an Associates Degree and 4 years of experience in pharmacy or medical billing with an emphasis in prior authorizations.

Benefits and perks for You!

• Medical Dental Vision insurance
• Health Savings & Flexible Spending Accounts (up to $5000 for childcare)
• Tuition discounts & reimbursement
• 401(k)
• Company Paid Time Off*
• Shift Differential
• DailyPay
• Pet Insurance
• Employee wellness and discount programs

• Supervises Representatives and manages their performance in accordance with departmental and company policy.
• Scores side-by-sides and recorded calls and discusses feedback with Representatives.
• Participates in call calibration sessions.
• Walks the floor to observe and provide information and feedback.
• Handles escalated calls with Representatives listening.
• Partners with other business units such as Pharmacy Customer Service Account Management to ensure delivery of quality and timely customer service.
• Coordinates team schedules to maximize operational efficiencies.
• Monitors volumes for the pend queue RX Allow fax to PDP groups to ensure timely processing of all forms relating to prior authorizations and consults with Manager/Director.
• Reviews call analysis with Manager & Director.
• Partners with Account Management Manager and Director to address customer needs and escalations.
• Performs other tasks as assigned.

Education/Learning Experience:

• Required: Associate degree.
• Desired: Bachelors Degree.

Work Experience:

• Required: Four plus years of experience in pharmacy or medical billing with an emphasis in prior authorizations.