Clinical Director of Virtual Care Programs

Why Planned ParenthoodWorking atPlanned Parenthood Great Northwest Hawaii Alaska Indiana Kentuckyis more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful healthcare services this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards and working to create a safe judgement-free space for anyone seeking Planned Parenthood our Clinical Director of Virtual Care Programs positionProvide clinical and operational leadership for centralized follow-up (CFU) the Telehealth service line and patient navigation and care coordination programs across six affiliate states (Indiana Kentucky Idaho Washington State Alaska Hawaii).What will you be doing!Serve as the senior advanced practice clinician responsible for clinical oversight quality workflows regulatory compliance crossstate licensing coordination staffing and program development for both licensed and nonlicensed remote staff (APC RN case managers patient navigators). Ensure safe timely patient-centered follow-up and telehealth care consistent with policies and medical Responsibilities:Clinical leadership & oversightProvide clinical direction case review and supervision for CFU APCs CFU RNs Telehealth clinicians and service line oversight of the affiliates complex/urgent followup care using audit and other evaluation tools to ensure compliance with medical standardsWork with other clinical leadership to ensure effective communication between service lines. Provide clinical consultation to staff for highrisk or complex cases and support decisions about patient continuity of patient navigation and case management work to ensure timely access to care. Program operations & qualityOversee centralized followup workflows: initiation of follow up documentation standards care path management and resolution and tracking/reporting. Establish refine and standardize Telehealth clinical protocols care paths and escalation pathways between Telehealth and inaffiliate clinical quality assurance audits identify gaps and implement corrective action plans for CFU and Telehealth compliance with affiliate policies PPFA MS&Gs state regulations and telehealth licensure/telemedicine training & supervisionHire mentor and manage remote care staff (APCs RNs case managers patient navigators) and oversee training and competency of designees and nonlicensed staff involved in follow up and telehealth with Clinical Trainers Operations Leadership Health Center Managers and Medical Records/Patient Access teams to support workflows and data licensure & regulatory coordinationSupport clinician licensing credentialing and practice privilege requirements for all six states; ensure all clinicians providing care are appropriately licensed and and implement statespecific reporting requirements (e.g. STI mandated reporting) and telehealth regulatory & stakeholder managementServe as primary clinical liaison between CFU Telehealth affiliate medical leadership Prior Authorization Navigators Gender Affirming Care Navigators and Medical Records/Patient Access Qualifications:Advanced practice clinician: NP CNM or PA (active unrestricted license in at least one U.S. state)Eligible to obtain and maintain licensure in Indiana Kentucky Idaho Washington State Alaska and Hawaii upon 10 years clinical experience as an APC with at least 5 years in leadership/supervisory roles and demonstrated experience in telehealth care coordination or centralized follow up competency with EHRs (experience building/using care paths preferred) telehealth platforms and remote clinical workflows. EPIC experience is of reproductive health clinical standards abnormal diagnostic result management and state reporting requirements Qualifications:Prior experience managing centralized follow up programs telehealth service lines or multistate clinical in quality improvement policy development and staff training/ with PPFA medical standards and MS&Gs or similar family planning/sexual and reproductive health competencies & skills:Clinical judgment and ability to triage and manage urgent/complex cases and people management: coaching performance management crossfunctional written and verbal communication for patient notification standards and staff organizational skills comfort with data/reporting and process improvement humility and commitment to equitable patientcentered conditions & travel:Fully remote role with required periodic travel to affiliate sites and inperson leadership meetings as hours may be required to provide clinical coverage or to collaborate across time zones for WA/AK/HI and IN/KY/ must reside in one of our six states to be responsibility:Direct supervision of CFU APCs CFU RNs Telehealth clinicians (as applicable) and oversight responsibilities for nonlicensed designees involved in patient navigation and other follow :The salary range for this position varies based on the employees primary work location:Washington:$138552 $257311 annuallyAlaska:$131625 $244446 annuallyHawaii:$124697 $231580 annuallyIdaho Indiana and Kentucky:$117769 $218714 annually*Actual starting pay will be determined based on factors including but not limited to relevant experience education internal equity geographic location and the budgeted hiring range established for the Type:Full-time ExemptBenefits Eligibility:This position is eligible for PPGNHAIK benefits. As part of our total compensation we provide a comprehensive benefits plan including medical dental and vision plans retirement paid time off short and long-term disability and life insurance. For additional information about our benefits program please send an email Information:All of our employees must present proof of receiving a current flu shot prior to their first day of we expect from you adhere to our code of conduct policies procedures and protocols. That you always demonstrate a high degree of professionalism. That you always support and model our customer service standards. That you value continuous learning and seek ongoing training and commitment to diversity:AtPPGNHAIK weve outlined our priorities and goals as we continue to cultivate and promote a diverse equitable & inclusive culture that champions dignity care and respect and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work Employment OpportunityPPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race color ethnicity national origin gender gender identity gender expression sexual orientation religion protected veteran status marital status age disability or any other status protected by applicable state or federal law