Clinical Applications Specialist Northern VADC

Clinical Applications Specialist - Northern VA/DC

At Alcon we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly champion progress and act with speed as the global leader in eye care. Here youll be recognized for your commitment and contributions and see your career like never before. Together we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse talented people to join Alcon. As a Clinical Applications Specialist supporting Alcons Sales & Sales Support function you will be primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing ensuring all trial deliverables meet timelines budgets and quality standards in the Northern Virginia/Washington DC area.

In this role a typical day will include:

• Manages the technical and clinical training and education of surgeons and their supporting personnel on the approved use and application of Alcons Cataract Refractive and Glaucoma surgical device products in-person and virtually.
• Trains and documents as defined by product work instructions enabling the technology to move from the training stage into the next stages of the revenue recognition cycle.
• Delivers ongoing in-person and virtual clinical support to help embed Alcon technology increase patient outcomes drive customer efficiencies and support the adoption and utilization of Alcon products within their defined territory.
• Discusses and presents to ophthalmic surgeons on complex subject matter utilizing innovative technologies that will continue to evolve with business needs at times in challenging high stress situations.
• Trains and supports Alcons Digital Health (SaaS) offerings allowing customers to integrate Alcon technologies in the clinic with those in the surgical/refractive suite through platforms such as the cloud or DICOM and at times integrating with 3rd party devices.
• Training effectiveness is evaluated by customer feedback submitted through a customer satisfaction service following an activity and measured by service promotor score (SPS).
• Attends and assists with convention demonstrations Medical Congresses fellowships conferences exhibits seminars and wet labs as a SME.
• Works with R&D by providing feedback on the development and testing of new technologies and software.
• Assists with the on-the-job training of new CAS associates by providing opportunities for those associates to observe them leading a training or support activity.
• Proactively and strategically aligns their assigned territorys clinical training needs with commercial business goals through collaborative Strategic Account Management principles.
• Achieves and maintains certifications on all Alcon products trained on through annual recertification and continued exposure to all certified devices to retain high skill set and knowledge.
• Self-motivated with the ability to work under minimal supervision in an environment that requires strategic planning strong teamwork excellent organizational skills and cross-functional interaction.
• Completes all administrative responsibilities within defined timeline including but not limited to providing clear and accurate documentation of each site visit via a standardized reporting mechanism maintaining/updating internal systems responsible expense management and identify/report all adverse events and device deficiencies to Medical Safety per company protocol.
• Collaborates as One-Team with cross-functional associates including but not limited to Field Service Engineers Digital Engineers Commercial IT Service Operations and Clinical Team to support customers on new installations site support and troubleshooting pre and post install.

WHAT YOULL BRING TO ALCON:

Bachelors Degree or Equivalent years of directly related experience (or high school 10 yrs; Assoc.6 yrs; M.S.0 yrs)

The ability to fluently read write understand and communicate in English

2 Years of Relevant Experience

HOW YOU CAN THRIVE AT ALCON:

• Join Alcons mission to provide top-tier innovative products to enhance sight enhance lives and grow your career.
• Alcon provides robust benefits package including health life retirement PTO and much more!
• Build positive working relationships to achieve positive goals and business objectives
• Travel Requirements: 85%

Alcon Careers

See your impact at Current Alcon Employee/Contingent Worker

If you are currently an active employee/contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site.

Find Jobs for Employees

Find Jobs for Contingent Worker

Compensation and Benefits

Alcons Total Rewards programs are designed to align incentives with business objectives support our values and deliver longterm value. Our compensation approach includes a combination of fixed and variable pay with shortterm and longterm incentive opportunities for eligible roles. Our benefits offerings are designed to support associates and their families across key life events including programs that promote health and wellbeing provide financial security and support retirement planning.

The salary range posted represents the anticipated hiring range for this role. Actual compensation may vary based on factors such as experience skills location and internal equity and may fall outside the posted range.

Pay Range

Pay Frequency

Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital or veteran status disability or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please send an email to and let us know the nature of your request and your contact information.