Clinical Application SpecialistWorkflow Consultant

Optimize workflows. Enable adoption. Deliver meaningful healthcare solutions.

Join Ascom as a Workflow Consultant/Clinical Application Specialist and help healthcare organizations successfully implement Ascom solutions that improve clinical workflows strengthen communication and support better this role youll guide customers through solution demonstrations workflow analysis technical and functional design configuration testing training and go-live support.

You will play a critical role in helping customers adopt complex clinical and communication technologies with confidence. By translating customer needs into practical workflows training users and partnering closely with Sales Project Management R&D and client stakeholders youll directly influence customer satisfaction implementation quality and long-term solution success.

Serve as the clinical subject matter expert for software applications ensuring solutions align with customer workflow and patient care requirements.

Conduct workflow assessments and provide recommendations to improve clinical efficiency user adoption and operational outcomes.

Partner with customers to design and configure alarm management solutions

Support implementation projects from design through testing go-live and aftercare

Conduct system integration functionality and user acceptance testing with customers

Assess training needs develop training plans and guide end users through adoption

Collaborate with Sales Project Management R&D and other internal teams to ensure successful delivery

Contribute to continuous improvement best practices and process optimization

35 years of experience in implementation consulting preferably within clinical healthcare environments

Experience supporting or introducing complex clinical technical or communication solutions

Degree or background in healthcare IT clinical operations or a related field

Clinical experience as a nurse or other healthcare professional is preferred

Strong ability to analyze workflows identify improvement opportunities and translate needs into practical solution designs

Strong presentation facilitation training and customer communication skills

Ability to work independently while collaborating across Project Management R&D and customer teams

Familiarity with ERP and project management tools such as D365 or Jira is a plus

Customer-focused mindset with the ability to influence guide and build trusted relationships

We value diverse perspectives and are committed to creating an inclusive environment where everyone can thrive.