Clinical Admin Assistant RCC

Residential Care Coordinator

Company Overview:

Cornerstone Management oversees multiple Assisted Living communities dedicated to providing compassionate high-quality care for seniors. Our mission is to foster safe engaging and person-centered environments where residents can thrive while preserving their independence and dignity.

Job Summary: Located at Temperance at Lake Ridge

The Clinical Administrative Assistant / Residential Care Coordinator provides vital administrative and clinical support to ensure seamless daily operations of the community. This role coordinates resident care needs maintains staff schedules supports compliance with state regulations and assists with on-call responsibilities. The position serves as a central link between residents families caregivers nurses and leadership to promote quality of care and organizational efficiency.

What We Offer:

• Competitive salary commensurate with experience.

• Comprehensive benefits package (health dental vision 401k).

• Paid time off and recognized holidays.

• Ongoing professional development and training opportunities.

• Supportive work environment with a focus on resident-centered care.

Key Responsibilities:

Administrative & Clinical Support

• Maintain accurate and timely resident records charts and care documentation in compliance with DHS regulations and facility policies.
• Prepare reports correspondence and communications for the clinical and administrative teams.
• Support regulatory audits inspections and surveys with organized and accessible documentation.
• Handle phone calls emails and inquiries from residents families staff and providers with professionalism and discretion.

Scheduling & Staffing

• Develop maintain and publish caregiver nursing and support staff schedules to ensure adequate coverage across all shifts.
• Track staff availability time off requests call-ins and coverage changes; adjust schedules as needed.
• Communicate schedule updates and changes promptly to staff and leadership.
• Collaborate with department heads to anticipate staffing needs and minimize overtime.

Resident Care Coordination

• Serve as a primary contact for residents and families regarding care questions service plans and daily needs.
• Coordinate with nursing and caregiving staff to ensure care plans are followed.
• Facilitate communication between residents physicians and healthcare providers.
• Monitor resident satisfaction and escalate concerns to leadership for resolution.

On-Call Rotation

• Participate in the leadership on-call rotation to provide after-hours support to staff and residents.
• Respond to urgent scheduling needs staffing shortages and resident care issues as they arise.
• Provide guidance and escalation support to on-duty staff during emergencies or incidents.

Qualifications:

• High school diploma or equivalent required; Associates or Bachelors degree in healthcare administration nursing or related field preferred.
• Minimum 23 years of experience in healthcare administration scheduling or resident care coordination (assisted living senior care or healthcare setting preferred).
• Strong knowledge of state regulations (e.g. DHS 89 for Wisconsin or applicable state codes).
• Proficiency with scheduling software EMR systems and Microsoft Office Suite.
• Exceptional organizational multitasking and communication skills.
• Ability to remain calm under pressure problem-solve quickly and maintain resident-centered focus.

Core Competencies:

• Resident and family advocacy
• Team collaboration and staff support
• Regulatory compliance and accuracy
• Adaptability in fast-paced environments
• Strong interpersonal and conflict resolution skills

Work Schedule:

• Full-time primarily Monday through Friday with flexibility for evenings or weekends as needed.
• Participation in the leadership on-call rotation is required.

Cornerstone Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.