Experienced Medical Clinic Supervisor

Balance Health is the nations premier comprehensive lower-extremity focused Physician Practice. We provide leading podiatrists orthopedic surgeons and physical therapists with operational support so they can spend their time focused on growing their business and delivering exceptional patient care. Balance Health is looking for a Clinic Supervisor to join our team at our Santa Monica clinic.

POSITION SUMMARY: The Clinic Supervisor will partner with physicians and all members of the team performing a full range of office management / administrative duties including filling in for the front desk and other needed requirements in the absence of team members. Responsible for leading by example to create and maintain a positive patient experience and ensuring smooth workflow within the practice as this role is the frontline representative of the office while also ensuring the back office runs smoothly. Success requires demonstrated excellence in administrative and operational functions within a medical office. Must possess the ability to maintain a confident focused and professional persona while cohesively working with different work styles and personalities while demonstrating consistent sound judgment making timely decisions in complex situations and setting priorities among multiple projects is critical. Being meticulous and having consistent timely follow-through is also essential to the success in this role.

ESSENTIAL FUNCTIONS:

• Successfully manages all aspects of the day-to-day Practice operations under the general supervision and guidance of the Regional Director of Operations.
• Direct management of medical office team ensuring proper staffing including interviewing assessing the best fit hiring then properly managing guiding and coaching both qualified clinic and administrative team members.
• Responsible for team member performance evaluations in a timely professional manner with the intent of helping ensure career growth development and retention.
• Liaise closely with clinic doctors to help identify areas of improvement for the office.
• Perform monthly OIG checks for all team members and vendors.
• Works closely with the Chief Compliance Officer and Human Resources to ensure office policies and procedures and any required labor law and other postings are up to date.
• Creates and manages schedules for the doctor and all office personnel to ensure proper coordination of coverage including when team members or doctors may be absent.
• Develop and implement standardized work to ensure all aspects of the office are appropriately covered.
• Ensure patient services are provided in an effective efficient kind and professional manner when providing clerical or administrative support.
• Train front office personnel on how to properly perform patient registration/check in verify patient information (demographics employment insurance) collect copayments and any missing or required paperwork etc.
• Engages to help ensure steady workflow patterns throughout the office while striving towards uninterrupted service in the practice.
• Takes the lead to optimize patient satisfaction and experience.
• Strives to maintain good working relationships with peers physicians and all team members.
• Assists physicians in renewing medical DEA Fluoroscopy and Radiology licenses.
• Renews business licenses and fictitious name permits in a timely manner to ensure compliance.
• Efficient management of medical and office supplies by routinely and timely evaluating inventory ordering and uploading receipts into the RAMP reimbursement system and also fully maintaining properly documented inventory records.
• Inspects fire extinguishers monthly and properly documents required records.
• Creates credit card via RAMP for vendors and uploads receipts per the Financial Departments established protocols.
• May organize office and/or lunch meetings as needed or requested.
• Fully responsible for ensuring review of bi-weekly timecards carefully reviewing for accuracy and submitting timely per required payroll deadlines.
• Performs other duties as may be needed or requested.

QUALIFICATIONS: Education Training Knowledge Skills Abilities and Expected Behaviors

Required:

• A High School Diploma or equivalent is required with a bachelors degree preferred.
• 1-2 Years of relevant experience as a supervisor that must include demonstrated experience in a health care environment in the following areas: patient scheduling; insurance verification; billing and collections and/or patient financial services.
• Ability to build rapport and interact effectively with personnel at all levels within the practice including vendors and other business partners outside the Company.
• Always demonstrates highly ethical behavior and good judgment.
• Excellent listening verbal and written communications skills.
• Experienced ensuring time/project management and demonstrates critical thinking skills.
• Flexible with the ability to successfully manage ever-changing priorities as necessary.
• Demonstrated ability to professionally respond to stressful situations in a patient friendly and timely manner.
• Leads by example always portraying the Company in a highly professional manner both within and outside of the office.
• Must possess strong leadership skills and be able to oversee and coordinate office operations.
• Must be able to solve problems that arise in the office on a day-to-day basis with physicians team members and patients includes mitigating conflicts that arise under stressful situations.
• Must have current knowledge of the current healthcare systems and operations including computer malfunction.
• Willingly accept additional assignments as requested.
• Reflects the desire to participate and function as a true collaborator.
• Ensures accurate timely completion of assigned responsibilities.
• Respectfully accepts coaching and guidance provided constructively to continually improve grow absorb and adapt.
• Understands office gossip is frowned upon by leadership and refrains in participating in such.
• PC Proficient with good knowledge of Microsoft Office including Word Excel and Outlook database creation and report generation.
• Ability to operate and monitor basic office equipment such as fax postage and copy machines etc.
• Legal eligibility to work in the United States without sponsorship now or in the future.
• Ability to successfully pass a background investigation / pre-employment screening including a valid Drivers License and clean DMV record with proof of insurance is required.

or any combination of academic education and professional training and development along with applied work experience that demonstrates the ability to successfully perform the essential functions of the position.

Compensation / Benefits:

• Competitive salary range depending on actual applicable experience level.
• Benefit eligibility: FT employees working 30 hrs. weekly begins first of the month following 30 days of employment.
• Eligibility to participate in our 401(k) program begins first of the month following 60 days of employment
• Medical Dental and Vision Plans
• HSA with Employer Contribution
• FSA Option
• Generous PTO Program
• Employee Assistance Program
• Life and AD&D Insurance
• Short-Term and Long-Term Disability

Balance Health provides equal employment opportunities to all qualified applicants and employees without regard to any legally protected classes including but not limited to age gender gender identity genetic information marital status medical condition mental/physical disability national origin pregnancy race/color religion sexual orientation or military/veteran status.

If an offer of employment is extended and a candidate hired proof of authorization to work in the US and/or U.S. citizenship must be provided.