Clinic Operations Officer

Health is all about people where they live learn work and play.

The mission of Family Health Services (FHS) is to provide superior comprehensive primary medical and dental care in order to improve the health and quality of life of Solano County residents. We have a special commitment to the uninsured low-income and medically underserved. As a Federally Qualified Health Center (FQHC) we are a safety net provider. To support our mission FHS offers four conveniently located clinics in Fairfield Vacaville and Vallejo and mobile medical and dental vans in which we provide primary care and dental services. The outpatient primary care clinics see patients five days a week with some weekend and evening hours offered.

Our Services: We understand that our services need to be as diverse as the population that we serve. To accommodate this diversity we provide services including:

• Full family-centered medical care
• Well child visits & immunizations
• STD/HIV testing & treatment
• Work/School/Sports physicals
• Womens health services
• Behavioral health care
• Diabetic screening & treatment
• Family centered dental care

Click here to learn more about Family Health Services

THE POSITION

The Clinical Operations Officer provides executive leadership for Solano Countys Federally Qualified Health Center (FQHC) system within the Health and Social Services Department with responsibility for health center operations and performance strategic planning patient access and service delivery financial stewardship regulatory compliance quality improvement workforce leadership and organizational effectiveness. The successful candidate will be a visible collaborative and accountable leader who sets clear expectations builds trust and engagement develops managers and staff strengthens provider and workforce accountability and leads operational change with strong follow-through and a focus on measurable results.

This position requires the ability to balance service quality patient access workforce capacity fiscal responsibility and regulatory requirements while building productive partnerships with providers staff County leadership and community stakeholders. As the designated Health Resources and Services Administration (HRSA) Project Director/CEO the incumbent works with the Community Health Board on Health Center Program governance matters while remaining a Solano County employee operating within the Countys administrative and personnel structure. As a public agency health center operating under a co-applicant governance structure Solano County and the Community Health Board carry out their respective Health Center Program responsibilities with the Board exercising the governance authorities required by HRSA including oversight of the Project Director/CEO budget and applications services and hours of operation strategic planning financial and quality performance and achievement of Health Center Program objectives.

IDEAL CANDIDATE

The ideal candidate is an experienced healthcare executive who can provide strong operational leadership while improving the overall performance of the Countys Federally Qualified Health Center.

Key attributes include:

• Financial sustainability: Demonstrated ability to improve encounter volume revenue billing coding collections cost control and overall clinic financial performance.
• Scheduling and access: Experience optimizing provider schedules reducing unused appointment capacity addressing coverage gaps improving no-show performance and aligning staffing with patient demand.
• Quality improvement: Strong background in quality metrics corrective action plans performance monitoring patient grievances and continuous improvement.
• Regulatory compliance: Experience with Health Resources and Services Administration audit requirements licensing credentialing and other federal state and local healthcare requirements.
• Public-sector leadership: Ability to navigate County processes involving Human Resources Labor Relations Fiscal County Counsel contracting and executive approvals.
• Management accountability: Willingness to set clear expectations monitor results follow up on commitments and take corrective action when performance is off track.
• Staff morale and culture: A respectful visible leader who builds trust supports managers addresses conflict constructively and creates an environment where staff can raise concerns safely.
• Executive communication: Proactively communicates significant fiscal operational personnel quality and compliance risks to County leadership and the Community Health Board.
• Strategic leadership: Able to balance patient access quality workforce needs regulatory obligations and financial viability while keeping the organization focused on measurable results.

The strongest candidate will bring both operational discipline and executive judgment with a track record of turning underperforming clinic systems into stable accountable and financially sustainable operations.

Education:Bachelors degree in Healthcare Administration Public Administration Business Administration or equivalent field from an accredited college or university.

Masters Degree in Healthcare Administration Public Administration Business Administration or equivalent field from an accredited college or university preferred.

AND

Experience:Five years of progressively responsibleprofessional administrative management and supervisory experience in a healthcare organization or healthcare services agency.

LICENSING CERTIFICATION AND REGISTRATION REQUIREMENTS:

Applicants are required to possess a valid California Drivers License Class C.

Based on the information provided in the application documents the qualified applicants may be invited for further examination and will either be pre-scheduled by the Department of Human Resources or be invited to self-schedule. All applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. Depending upon the number of applications received the selection process may consist of an initial application screening a mandatory information meeting a supplemental questionnaire assessment a written and/or practical exam an oral board exam or any combination listed. Responses to supplemental questions may be used as screening and testing mechanisms and will be used to assess an applicants ability to advance in the process; as such responses to supplemental questions should be treated as test examination responses. Information contained herein does not constitute either an expressed or implied contract.

All potential new hires and employees considered for promotion to management confidential positions or unrepresented positions will be subject to a background and reference check after contingent job offer is accepted. These provisions are subject to change.

RETIREES - Solano County invites all to apply for positions; however pursuant to Government Code Section 21221(h) and 21224 hiring restrictions may apply to California Public Sector Pension Plan Retirees.

Applications must be submitted through the NeoGOV system. Paper copies of applications are not accepted. All additional application materials as requested in the job announcement (e.g.: degree/transcripts certificates licenses DD-214 ADA Accommodation Request etc.) must be submitted by the date indicated above. Resumes are not accepted in lieu of completing the application. You will be evaluated based on the information provided on the application. Please ensure any experience you believe qualifies you for the job is reflected in your applications employment history. When completing employment details and/or responding to supplemental questions do not write see resume as resumes will not be reviewed and this will be considered an incomplete application.

Previously submitted application materials (e.g. copies of diploma and/or transcripts etc.) for prior recruitments will not be applied for this recruitment but must be re-submitted for this recruitment.

Any further questions can be directed to the Department of Human Resources at business hours are Monday-Friday 8:00 a.m.-5:00 p.m. EOE/AA

Please note that all dates/times listed in the job announcement are Pacific Time.

PLEASE NOTE THE FOLLOWING: Candidates who attended a college or university that is accredited by a foreign or non-U.S. accrediting agency must have their educational units evaluated by an educational evaluation service. The result must be submitted to the Human Resources Department no later than the close of the recruitment. Please contact the local college or university to learn where this service can be obtained.

Americans with Disabilities Act

It is the policy of Solano County that all employment decisions and personnel policies will be applied equally to all County employees and applicants and be based upon the needs of County service job related merit and ability to perform the job.

APPLICANTS WITH DISABILITIES:Qualified individuals with a disability who are able to perform the essential functions of the job with or without reasonable accommodation and need an accommodation during any phase of the recruitment/testing/examination process (as detailed in the Selection Process) must complete the following Request for Testing Accommodation by Applicants with Disabilities Form.

This form must be received in the Human Resources Department by the application review deadline. Applicants will be contacted to discuss the specifics of the request.