Clinic Operations Manager

Tia is building a new model for womens healthcare one that treats women as whole people not separate conditions or life stages. By integrating primary care mental health gynecology dermatology and wellness across both in-person and virtual settings Tia is improving outcomes lowering costs and creating a better experience for patients and providers alike.

Tia is seeking a Clinic Operations Manager to serve as the ultimate operational leader and general manager of one of our care delivery sites in Culver City Silver Lake or Studio City. You hold end-to-end accountability for the clinics operational excellence team performance compliance and the overall patient and provider experience.

This role is ideal for a seasoned clinic operations leader who excels at high-level strategic execution cross-functional partnerships with clinical leadership (Medical Directors) and macro-performance metrics while remaining grounded enough to understand the daily mechanics of a fast-paced clinic. This is a highly visible in-clinic leadership role that requires strong judgment people leadership and a deep commitment to patient-centered care.

Strategic Leadership & Team Development

• Site Management: Manage coach and develop the clinics leadership and support teams serving as the ultimate escalation point for complex personnel and operational challenges.
• Talent Strategy: Partner with People Business Partners to oversee the sites macro-hiring strategy workforce planning performance management and organizational design.
• Culture & Excellence: Set the cultural standard for the clinic driving high employee engagement retention and professional development programs in alignment with Tias core values.

Daily Operations & Performance Execution

• Clinic Flow Oversight: Oversee day-to-day clinic operations ensuring front desk check-in check-out rooming and clinical workflows are executed consistently safely and efficiently.
• Real-Time Problem Solving: Monitor clinic flow to proactively identify bottlenecks and own high-level problem solving related to provider schedules staffing coverage and emergency schedule changes. Utilize your clinical background to actively step into Medical Assistant or operational support roles when staffing shortages or high patient volumes demand it.
• Metric Accountability: Track and manage key clinic operations metrics related to patient experience schedule utilization visit completion access timeliness and care margin.
• Workflow Optimization: Identify operational gaps and partner with centralized operations teams to implement practical scalable process improvements and standardize clinic communication rhythms.

Drive Patient and Provider Experience

• Clinical Partnership: Build a tight collaborative partnership with the sites Medical Director and providers to optimize care team dynamics provider satisfaction and clinical throughput.
• Hospitality Environment: Create a warm professional and service-oriented clinic environment aligned with Tias brand ensuring patients receive clear communication and timely support from arrival through checkout.
• Escalation Authority: Serve as the final on-site authority for complex patient experience failures medical-legal incidents or quality-of-care escalations.

Compliance Safety and Clinic Readiness

• Regulatory Oversight: Partner with clinical leaders to maintain strict compliance with applicable healthcare privacy (HIPAA/PHI) safety (OSHA) and regulatory standards.
• Clinic Readiness: Ensure the clinic environment is pristine organized safe and fully stocked. Coordinate with facilities supply IT and operational vendors to resolve facility needs in a timely manner.

• An Accomplished Leader: You have a proven track record of leading teams and driving accountability across multi-disciplinary high-touch operational environments.
• Commercially & Data-Driven: You are comfortable using operational metrics to identify gaps solve problems and optimize clinic capacity.
• Calm Under Pressure: You are highly organized detail-oriented and able to prioritize competing needs in a fast-moving environment without losing sight of the bigger picture. You thrive in dynamic environments and are highly adaptable regarding schedule changes and non-traditional hours.
• An Exceptional Communicator: You communicate clearly professionally and with warmth building trust quickly with senior clinicians medical directors and cross-functional partners.
• Mission-Aligned: You are excited by Tias mission to transform womens healthcare and thrive in a culture of continuous growth and excellence.

• Experience: 4 years of experience in healthcare operations clinic operations ambulatory care urgent care or another patient-facing healthcare environment.
• Clinical/Operational Toolkit: Prior experience working as a Medical Assistant (MA) or in a directly equivalent clinical support capacity is required with the technical ability to assist with patient care/rooming during staffing gaps.
• People Management: 3-5 years of direct people management experience including a proven track record of supervising coaching and developing team members or supervisors.
• Schedule Flexibility: Availability and willingness to work non-traditional hours (including early mornings evenings and/or weekends) to support clinic needs and ensure operational coverage.
• Education: Bachelors degree in Healthcare Administration Business Administration or a related field preferred.
• Domain Expertise: Deep familiarity managing clinical support roles (Medical Assistants Front Desk Phlebotomists) and an intricate understanding of patient flow scheduling tools and EMRs.
• Compliance Knowledge: Strong working knowledge of healthcare compliance (HIPAA OSHA) safety standards and operational problem-solving

Tia is committed to pay equity and pay transparency. Compensation for this role will be determined based on job-related factors including experience skills qualifications location role leveling business needs and market conditions.

The expected compensation for this role is: $95000 - $105000

You are also eligible for:

• Medical dental and vision benefits
• Performance-based bonus
• Paid time off sick leave and holidays.

^{Tia is on a mission to transform healthcare for women by increasing access improving outcomes and delivering a better care experience. Our Whole Woman Whole Life model integrates primary care gynecology mental health dermatology and wellness across in-person care and a national virtual platform.}

^{We are a Series D venture-backed company trusted by more than 120000 women across four markets. Through our technology-enabled care model and partnerships with leading health systems Tia is building one of the most comprehensive preventive care models for women.}

^{Tia is building a culture of excellence in people process and product. For us excellence is not perfection. It is the ongoing pursuit of improvement through learning reflection experimentation curiosity grit and care for ourselves and others. We are looking for people who are energized by building iterating asking why and helping create a fundamentally better healthcare experience for women.}

^{This position may require attendance at company and team off-sites.}

^{Tia will never ask for payment gift cards or sensitive financial information during the hiring process. All communication from our team will come from an official company email address ending in @. If something feels off please contact .}

^{Tia is an equal opportunity employer. We believe diversity of experience perspectives and background leads to a better environment for our employees and a better product for our users and patients. We strongly encourage people of color and members of the LGBTQ community to apply.}

^{If you are committed to collaborative problem solving high-quality work and making waves in womens healthcare wed love to hear from you.}