Clinic Experience Coordinator

About Blackbird Health

Blackbird Health is clinician-founded owned and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania Virginia New Jersey & Marylandand were growing into new markets in 2027.

At Blackbird we take a whole-child approach looking at how the brain body and behavior interact to address the root causes of challenges not just the symptoms. Every role matters here and youll join a collaborative supportive and innovative team thats shaping the future of pediatric mental health care. If youre passionate about helping children and families while growing your career Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

Position Summary

Blackbird Health is looking to hire a Facilities & Clinic Operations Coordinator who will serve as the on-the-ground operational owner for Blackbird Healths clinic environments across assigned regional markets in Northern Virginia and Maryland expansion regions. You will manage day-to-day facility maintenance vendor relationships and site logistics for existing offices while also playing a critical hands-on role in setting up and launching new clinic locations.

What makes you you:

• On-the-Ground Operator: Thrives in a mobile role balancing regular field travel across regional clinics with independent problem-solving.
• Detail-Oriented & Organized: Passionate about keeping physical spaces clean safe welcoming and fully operational for patients and staff.
• Proactive Vendor Partner: Skilled at building strong relationships with property managers landlords and local repair contractors.
• Hands-On Launch Specialist: Enjoys physical site setups unpacking deliveries vendor scheduling and managing launch readiness checklists.
• Service-Minded Communicator: Responsive and customer-service oriented when resolving clinic tickets and facility issues for clinical teams.

How youll make an impact:

• Maintain & Improve Clinic Standards: Conduct regular site visits to inspect spaces resolve facility tickets oversee maintenance/repairs and manage keycard access and alarm systems.
• Support New Clinic Launches: Execute physical setups for new locationscoordinating furniture signage deliveries vendor scheduling and final launch readiness checklists.
• Manage Supplies & Inventories: Oversee local clinic inventories equipment signage and furniture refreshes across your assigned regional footprint.
• Collaborate Cross-Functionally: Partner with Clinical Leads IT and Operations to maintain accurate project trackers communicate site updates and resolve daily operational roadblocks.

The basics youll need:

• 2 years of experience in multi-site facilities office operations retail/hospitality or project coordination.
• Proven ability to manage vendor relationships maintenance requests and site logistics independently.
• Excellent organizational and communication skills with strong attention to physical detail.
• Ability and willingness to travel frequently across regional clinic locations in Northern Virginia and Maryland.

Nice to have:

• Experience in healthcare pediatric or behavioral health clinic operations.
• Hands-on experience with new site openings office relocations or punch-list inspections.

Benefits

• Medical Dental & Vision coverage
• 401k (with a company match)
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team supportive work culture

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each childs brain body and behavior work together.

Its so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one addition the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone.

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of recruiting for our team we welcome the unique contributions that you can bring in terms of your education opinions culture ethnicity race sex gender identity and expression nation of origin age languages spoken veteran status color religion disability sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process please contact us at so we can support you.

Our patient support team is busy helping children and families please do not call or email them about your application this helps us process your application more efficiently.