Clinic Coordinator

Detroit Recovery Project Inc. (DRP) is a Certified Community Behavioral Health Clinic (CCBHC) that provides integrated behavioral health and recovery support services for individuals experiencing mental health and substance use challenges. Through a whole-person approach to care we help individuals build sustainable recovery and improved quality of life.

Our recovery ecosystem focuses on five key areas:

• Health & Wellness
• Spirituality
• Employment
• Education & Training
• Family & Recovery Support

Detroit Recovery Project is seeking a Clinic Coordinator to support the day-to-day operations of our Integrated Health Clinic. This position serves as the operational lead for front desk functions and patient flow while helping ensure an exceptional experience for persons served visitors providers and staff.

The Clinical Coordinator will work closely with the VP of Integrated Health and clinic staff to support efficient clinic operations oversee front desk workflows assist with patient access and scheduling processes and help maintain a welcoming professional environment.

This is an excellent opportunity for an experienced healthcare professional who enjoys balancing administrative leadership patient service and clinic operations.

The pay rate for this position is $21.63-$22.60 per hour based on non-discriminatory factors such as education experience certifications technical skills and overall qualifications.

This is a full-time non-exempt position and is eligible for overtime compensation in accordance with applicable laws and organizational policies.

Detroit Recovery Project is seeking an organized customer-focused professional with experience supporting outpatient healthcare operations. The ideal candidate has experience working in a medical behavioral health or integrated healthcare setting and can effectively coordinate front desk operations while supporting both staff and persons served.

Candidates with experience using NextGen EHR and those holding CMA or CNA credentials are strongly encouraged to apply.

• Coordinate day-to-day clinic operations and front desk workflow
• Provide day-to-day oversight training and support to front desk staff
• Assist with onboarding coaching and performance feedback for front desk staff.
• Monitor patient scheduling registration check-in and check-out processes
• Ensure accurate demographic insurance and patient information is maintained within the electronic health record
• Support patient flow and clinic efficiency initiatives
• Assist with resolving patient concerns and operational issues
• Collaborate with providers leadership and support staff to ensure quality service delivery
• Assist with obtaining vital signs and basic clinical support duties when qualified and within certification scope
• Maintain clinic supplies and support overall office operations
• Assist with chart preparation scanning filing and record management
• Support compliance with HIPAA organizational policies and regulatory requirements
• Participate in staff meetings trainings and quality improvement initiatives

• High School Diploma or GED required
• Associate degree in Healthcare Administration Business Administration or a related field preferred
• Minimum of two (2) years of experience in a healthcare medical office behavioral health or outpatient clinic setting
• Previous supervisory or lead experience preferred
• Certified Medical Assistant (CMA) or Certified Nursing Assistant (CNA) credential preferred
• Experience with Electronic Medical Records/Electronic Health Records required
• Experience with NextGen EHR strongly preferred
• Strong customer service communication organizational and problem-solving skills
• Proficiency in Microsoft Office Suite
• Ability to successfully pass all pre-employment screening requirements including a criminal background check and drug screening consistent with applicable laws and organizational policies.
• Valid Michigan Drivers License preferred

• Opportunity to support a growing Integrated Health Clinic
• Collaborative and supportive leadership team
• Front-loaded PTO
• Medical Dental and Vision Insurance
• 401(k) with Company Match
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Student Loan Forgiveness opportunities including PSLF and eligible HRSA programs
• Pet Insurance

Detroit Recovery Project is an Equal Opportunity Employer and is committed to creating a diverse inclusive and supportive workplace for all employees and persons served.