Client Systems AdminHelpdesk Support

AMERICAN SYSTEMSis an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology Engineering & Analysis Test & Evaluation and Training.

• ProvideTier I/II system administration and help desk supportfor classified and mission systems including troubleshooting hardware software account access and connectivity issues.
• Install configure maintain and updateservers workstations operating systems and mission applicationsin accordance with Government security and operational requirements.
• Respond to user requests throughphone email portal and walk-in support ensuring timely resolution accurate ticket tracking and strong customer service.
• Monitor system health performance backups and availability; identify issues proactively and implement corrective actions to minimize downtime and mission impact.
• Maintain and updatetechnical documentation SOPs system inventories audit logs and configuration recordsto support continuity compliance and operational readiness.
• Support cybersecurity and compliance activities by applying patches assisting with vulnerability remediation following RMF/JSIG/ATO procedures and escalating security incidents as required.

• Bachelors degree and 5-7 years of related experience
• TS/SCI clearance
• Security/A/Net certification
• U.S. Citizenship Required for the purposes of obtaining/holding a U.S. security clearance