Client Support Specialist– Care Campus

ABOUT THE ROLE

The Client Support Specialist (CSS) is a highly visible participant-facing member of the Care Campus team who proactively engages participants identifies needs connects people to services and supports continuity between participants Case Management Safety and other programs.

WHAT YOULL DO

• Maintain an active presence in participant-facing areas and build respectful trusting relationships using trauma-informed and person-centered approaches.
• Help participants understand available services and provide warm handoffs to case management healthcare behavioral health hygiene benefits housing and other resources.
• Support outreach appointment reminders document collection follow-up service navigation and off-site accompaniment when appropriate.
• Use de-escalation and problem-solving skills communicate emerging concerns and request Safety or clinical support when needed.

Qualifications :

WHAT WERE LOOKING FOR

• Two or more years of experience in homeless services outreach service navigation case-management support healthcare navigation peer support or another direct-service setting preferred.
• Experience working directly with individuals experiencing homelessness and complex service needs strongly preferred.
• Strong relationship-building communication advocacy service-navigation conflict-resolution and problem-solving skills.

Additional Information :

Our Values

Dignity    Community    Integrity    Partnership    Social Justice    Radical Care

Work Environment

Regular use of a computer and HR technology platforms is required along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand sit walk stoop talk hear reach above and below shoulders; use hand and finger dexterity keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex sexual orientation gender identity national origin age disability genetics or status as a addition to federal law requirements SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Benefits:

Excellent Benefits package available.

Remote Work :

No

Employment Type :

Full-time