Client Support Services

Stella Contracting Inc is a leading contracting company specializing in commercial and residential construction projects. We pride ourselves on providing high-quality services and exceptional customer support to our clients. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Client Support Services Representative.

Position Overview:

As a Client Support Services Representative you will be responsible for providing excellent support and assistance to our clients throughout their project journey. You will act as the main point of contact for clients ensuring their needs are met and their concerns are addressed in a timely and professional manner. This is a full-time permanent position with opportunities for growth and advancement within the company.

Key Responsibilities:

- Serve as the primary point of contact for clients addressing any inquiries or concerns they may have

- Communicate with clients via phone email and in-person meetings to provide updates answer questions and resolve issues

- Collaborate with project managers and other team members to ensure client satisfaction and project success

- Maintain accurate and organized client records and documentation

- Monitor project progress and proactively identify and address any potential issues

- Provide exceptional customer service and maintain positive relationships with clients

- Assist with administrative tasks such as scheduling appointments preparing reports and managing client accounts

- Continuously seek opportunities to improve client support processes and procedures

Qualifications:

- High school diploma or equivalent required; Bachelors degree in business or related field preferred

- Prior experience in customer service or client support role preferred

- Excellent communication skills both verbal and written

- Strong problem-solving and decision-making abilities

- Ability to multitask and prioritize tasks effectively

- Proficient in Microsoft Office and other relevant software

- Knowledge of construction industry and terminology is a plus

- Highly organized and detail-oriented

- Strong interpersonal skills and ability to work well in a team environment

Why Work for Us:

At Stella Contracting Inc we value our employees and strive to create a positive and supportive work environment. As a member of our team you will have the opportunity to work on exciting projects develop new skills and advance your career. We offer competitive salary and benefits packages including health insurance retirement plans and paid time off.

If you are a dedicated and customer-focused individual looking for a challenging and rewarding career in the construction industry we encourage you to apply for the Client Support Services Representative position at Stella Contracting Inc. Join our team and be a part of our commitment to excellence in client support services.