Client Support Services

We are seeking a professional and customer-focused Client Support Services Specialist to provide exceptional service and support to clients throughout their customer journey. The successful candidate will serve as the primary point of contact for client inquiries account support issue resolution and service-related requests while ensuring a positive customer experience.

The ideal candidate will possess strong communication skills excellent problem-solving abilities and a commitment to delivering high-quality service. This role requires the ability to manage multiple client interactions resolve concerns efficiently and collaborate with internal teams to ensure client satisfaction and retention.

Key Responsibilities

Serve as the primary contact for client inquiries via phone email chat and other communication channels. Provide timely and professional assistance regarding products services accounts billing and technical support requests. Resolve client concerns complaints and service issues while maintaining a high level of customer satisfaction.

Maintain accurate records of client interactions service requests and resolutions within company systems. Collaborate with internal departments to address client needs and ensure prompt issue resolution. Monitor client accounts and proactively identify opportunities to improve customer experience and service delivery.

Educate clients on company products services policies and procedures. Follow up with clients to ensure issues have been resolved effectively and satisfaction levels remain high. Support onboarding activities for new clients and assist with account setup and maintenance. Contribute to service improvement initiatives and maintain compliance with company standards and policies.

Required Qualifications

High school diploma or equivalent required; Associates or Bachelors degree preferred. Minimum of 2 years of experience in customer service client support customer success account support call center operations or a related field. Strong verbal and written communication skills with the ability to interact professionally with diverse clients.

Proficiency with customer relationship management (CRM) systems Microsoft Office applications and customer service software platforms. Strong organizational skills attention to detail problem-solving abilities and the capacity to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

Experience supporting clients within financial services healthcare technology insurance telecommunications professional services or business-to-business environments. Familiarity with Salesforce Zendesk HubSpot ServiceNow or similar customer support platforms. Experience working in remote or hybrid customer support environments is highly desirable.

Compensation

Annual Salary: $50000 $70000 per year

Hourly Rate: $24 $34 per hour

Compensation will be determined based on experience qualifications location and overall suitability for the role. Eligible employees may also qualify for performance-based bonuses and incentive programs.

Benefits

Comprehensive medical dental and vision insurance coverage. Employer-sponsored 401(k) retirement plan with company matching contributions. Paid vacation paid holidays sick leave parental leave and bereavement leave. Life insurance disability coverage employee assistance programs wellness initiatives and flexible work arrangements.

Employees may also receive professional development opportunities tuition assistance certification reimbursement employee recognition programs and career advancement opportunities.