Client Success Relationship Manager, Director

• Proactivelyidentifyand prioritize accounts to focus efforts within a definedterritory asbased on perceived risk potential growth opportunity strategic value and renewaltime frame.

• Develop long-term relationships with your portfolio of assigned customers connecting with key business executives from Clevel ondown. Effectively deliver scheduled business reviews to key business contacts.

• Cultivate an understanding of your customers business requirements industry challenges and goals coupled with a strong understanding of how they are using their SS&C Advent solutions to maximize adoption growth and account retention as well as the trusted advisor role with the customer.

• Develop account and engagement plans for SS&C Advent customers that outline their critical success factors metrics for success potential issues and dependencies and provide recommendations for each.Collaborate with internal teams such as ServicesSalesand Renewals to ensure execution of account and engagement plan.

• Provide strategic oversight during the entire customer journey including implementation optimization growth renewal and ensure a seamless handover of knowledge and responsibilities whereappropriate.

• Identifyexpansion opportunities and collaborate with the sales teams to ensure growthobjectivesand footprint increase.

• Work closely with the SS&C Advents Services teams toidentifynew opportunities andfacilitatetransitions from Services following implementation upgrades migrations etc.

• Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of SS&C Advents abilities.

• Be the voice of the customer to Product Management Product Marketing Support Renewals Services Sales Finance etc. building strong workingrelationshipwith each to ensure customer success and consistency of contact.

• Develop a thorough understanding of the SS&C Advent product suite and industry (where not already present).

• Work collaboratively with the Marketing and Sales teams to identify and build customer references.

Required Experience

• BA/BS or equivalent degree or related work experience.

• 4-6 years of direct customer/account management experience in enterprise software businessconsultingora relatedfield.

• Key to this role is being able to articulate value inspire and sell the SS&C Advent story for transforming the investment management industry.As a trusted advisor and coach the Relationship Manager is the post-sales success leader for the customer.

• Ability to multi-task and handle complex matters with little supervision and excellent follow-up.

• High degree of organization efficiency urgency and followthrough onprogram planning and execution.

• Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills with the ability to inform influence andimpactall levels of management.

• Demonstrated ability to communicate effectively present and influence credibly at all levels of the organization including executive and C-level.

• Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements to technical solutions.

• History of strategic and innovative thinking exercises great judgment and decision-making capabilities.

• Demonstrated ability to grow relationships and expand platform footprints with the customer firm.

• Excellent interpersonal skills and the confidence to be an honest advocate willing to push back when needed.

• Prior hands-on working knowledge and/or implementation of a complex solution within the FinTech space.

• Strong collaboration andteam workingskills.

• Excellent follow-up skills with great attention to detail.

• Willing to travel 15-30%.