Client Success Manager

ITMC is seeking a Customer Success Manager (CSM) to manage and grow a portfolio of existing SLED accounts. This role is responsible for building trusted customer relationships driving retention identifying expansion opportunities and ensuring customers receive maximum value from their technology investments.

The ideal candidate combines strong account management skills with a consultative approach and a passion for helping customers achieve their goals. You will serve as a strategic partner to school districts government agencies and other public sector organizations while collaborating closely with sales engineering operations and leadership teams.

Customer Success & Account Management

• Manage a portfolio of existing SLED customer accounts and serve as their primary point of contact.
• Develop strong relationships with IT leaders administrators procurement teams and key stakeholders.
• Conduct regular customer business reviews to understand goals challenges and upcoming initiatives.
• Drive customer retention satisfaction and long-term account growth.
• Act as the voice of the customer by coordinating with internal teams to ensure successful project delivery and support.
• Monitor customer health identify risks and proactively address issues before they impact the customer experience.

Account Growth & Strategic Planning

• Identify opportunities to expand existing customer relationships through additional solutions and services.
• Partner with sales and engineering teams to develop strategic account plans and technology roadmaps.
• Support contract renewals and help customers evaluate new technologies that align with their business objectives.
• Generate and manage customer quotes proposals and solution recommendations.
• Track opportunities renewals and customer engagement activities within the CRM system.

Cross-Functional Collaboration

• Coordinate with engineering project management support and vendor partners to ensure exceptional customer outcomes.
• Assist with vendor registrations customer communications and sales support activities as needed.
• Maintain accurate customer records account documentation and pipeline updates.
• Provide customer feedback and market insights to help improve service offerings and customer experience.

Qualifications :

• 35 years of experience in Customer Success Account Management Account Executive or Sales roles within a VAR MSP UCaaS networking cybersecurity or technology solutions environment.
• Experience supporting public sector government or education customers preferred.
• Understanding of networking cloud cybersecurity communications or managed services solutions.
• Strong relationship-building communication and presentation skills.
• Experience managing multiple customer accounts and competing priorities.
• Proficiency with CRM platforms such as HubSpot Salesforce or similar systems.
• Strong organizational skills and attention to detail.

Core Competencies

• Customer-first mindset with a passion for delivering exceptional service.
• Strong business acumen and consultative problem-solving skills.
• Ability to build trust and credibility with executive-level stakeholders.
• Self-motivated organized and results-oriented.
• Adaptable and comfortable working in a fast-paced environment.
• Collaborative team player with strong follow-through and accountability.

Additional Information :

Why Join ITMC

• Join a growing technology company with a strong reputation in the SLED market.
• Work alongside experienced technology sales and engineering professionals.
• Competitive compensation and performance-based incentives.
• Opportunities for professional growth and career advancement.
• Collaborative culture that values initiative accountability and innovation.

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Full-time