Client Success Manager

• Build and maintain strong client relationships to ensure customer satisfaction and retention.
• Act as the main point of contact for clients addressing their needs concerns and inquiries in a timely and professional manner.
• Provide clients with product information pricing details and updates on their orders.
• Collaborate with the sales and production teams to ensure seamless execution of client projects.
• Create and implement customized strategies to meet client goals and drive business growth.
• Monitor client accounts to identify opportunities for upselling or cross-selling additional products/services.
• Gather client feedback and communicate it internally to improve products and services.

• Bachelors degree in Business Administration Marketing or related field.
• Proven experience in client management account management or customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks effectively.

Minimum of 2 years in a client-facing role within the printing industry preferred.

Salary Range: $30000 - $45000 per year (USD)

Benefits: Health insurance paid time off retirement savings plan professional development opportunities.