Client Success Manager I

Job Summary:

We are seeking a proactive and personable Client Success Manager (CSM) to nurture long-term relationships with our clients and ensure a seamless client experience. The CSM will act as the main point of contact for assigned clients understand their needs and coordinate with internal teams to deliver tailored solutions that drive satisfaction and retention.

Key Responsibilities:

• Build and maintain strong long-term relationships with a portfolio of clients focusing on satisfaction retention and success
• Serve as the primary point of contact for client inquiries issues and escalations
• Monitor client satisfaction and implement improvements as needed
• Drive product/service adoption by educating clients providing tailored recommendations and guiding them through best practices
• Monitor client health and engagement metrics proactively identifying risks and opportunities
• Develop and execute retention strategies that increase client loyalty and reduce churn
• Lead regular client check-ins success reviews and feedback sessions to reinforce value and uncover unmet needs
• Act as the voice of the client internally working with product support and sales teams to improve offerings and experiences
• Support onboarding and training initiatives to ensure clients are set up for long-term success
• Identify and nurture potential expansion opportunities through upselling or cross-selling
• Maintain accurate records of account activity engagement and growth opportunities in CRM systems

Qualifications:

• Bachelors degree in Business Administration Marketing Communications or related field
• 3 years of experience in account management client services or a similar role
• Strong interpersonal and communication skills both written and verbal
• Ability to manage multiple accounts and projects simultaneously
• Proficiency in CRM software (e.g. Salesforce HubSpot) and Microsoft Office Suite
• Problem-solving mindset and a customer-first attitude

About Us

From the day we opened our doors MRI Software has built flexible game-changing real estate software that powers thriving communities and helps make the world a better place to live work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that quite frankly cant be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; its a connected community of people who truly feel they belong. Whether were investing in employee resource groups or providing tailored resources for each person to reach their full potential were passionate about creating a work environment that makes you excited to show up every single day.

At MRI one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate thats our goal every day. Because thats what industry leaders do. Whether youre joining as a new Pride member or rejoining us after a short time away your talent is vital to us our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates so please dont hesitate to apply. Wed love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds including ethnicity religion sexual orientation gender identity disability age military veteran status and more.

We believe that Belonging is a direct result of Diversity Equity and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!