Client Success Executive National Accounts

We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable high-quality healthcare to the millions who struggle to pay their healthcare bills.

Summary of Role

Centivo is seeking a Client Success Executive National Accounts to own and grow our most strategic high-visibility employer relationships. National accounts represent Centivos largest plan sponsors and large enterprise employers with significant employee populations complex benefit structures and heightened expectations for executive-level service data transparency and proactive partnership.

This role is the primary relationship owner post-implementation responsible for driving client satisfaction long-term retention and strategic account oversight and growth. You will serve as a trusted advisor to senior HR Benefits and Finance leaders at large organizations guiding them through the full lifecycle of their Centivo health plan from steady-state operations through renewal performance reviews and program evolution. The ideal candidate brings a consultative executive-ready presence deep familiarity with self-funded health plan administration and the ability to orchestrate cross-functional teams to deliver a seamless white-glove client experience.

Responsibilities Include

Strategic Relationship Management

Serve as the primary executive point of contact and trusted advisor for a portfolio of large national self-funded employer clients owning the overall health satisfaction and growth of each relationship.

Build and maintain multi-threaded relationships across client organizations including C-suite VP-level HR and Benefits leaders and Finance stakeholders through proactive strategic engagement and a deep understanding of each clients business priorities.

Engage regularly with brokers consultants and benefits advisors aligned to national accounts serving as a knowledgeable partner who reinforces the value of the Centivo solution at every touchpoint.

Identify and drive opportunities to expand and deepen each client relationship including increased enrollment plan design enhancements geographic growth and new program adoption.

Champion the clients voice internally advocating for their priorities across Centivos product clinical operations and executive leadership teams.

Executive Account Leadership & Renewals

Lead the end-to-end renewal strategy for each national account developing a client-specific approach that demonstrates measurable plan performance validates savings against benchmarks and positions Centivo for long-term retention.

Design and deliver executive-level renewal presentations and business reviews that translate complex data including claims analytics cost benchmarking clinical outcomes and member engagement metrics into a compelling consultative narrative tailored to each clients goals.

Proactively identify and mitigate retention risks well in advance of renewal windows drawing on stakeholder intelligence utilization trends and account health signals.

Act as a strategic consultant to clients evaluating plan design changes benefit expansions or program enhancements providing informed recommendations grounded in Centivos data and industry best practices.

Represent the client success experience in finalist presentations and strategic sales pursuits providing prospective national account clients with confidence in Centivos service model.

Customer Service & Operational Oversight

Orchestrate a seamless high-touch service experience for national accounts coordinating across Centivos internal teams and vendor ecosystem to ensure exceptional delivery across all plan components including member engagement claims operations PBM provider network and reporting.

Establish clear operating rhythms escalation protocols and communication standards with each client ensuring consistent and proactive account management throughout the plan year.

Personally oversee the identification tracking and resolution of high-stakes client issues including claims discrepancies executive-level member escalations and provider disputes mobilizing the right resources and maintaining transparent client communication throughout.

Leverage deep knowledge of self-funded plan administration and health plan operations to educate clients contextualize plan data and proactively address questions before they become concerns.

Data Reporting & Insights

Drive a data-informed account management approach using plan analytics population health trends and benchmarking data to proactively surface insights and shape client conversations.

Oversee the preparation and delivery of customized performance reporting and executive dashboards for national account clients ensuring that data is presented clearly accurately and in a format that informs strategic decisions.

Collaborate with internal analytics clinical and product teams to develop account-specific reporting that reflects each clients defined success metrics and organizational priorities.

Monitor emerging data signals including high-cost claimants utilization patterns and care gap trends and translate findings into actionable recommendations for plan sponsors.

Brand Stewardship & Market Presence

Serve as an ambassador for Centivos brand and mission within each national account ensuring that the clients internal teams employees and leadership understand the full value of the Centivo solution.

Maintain a deep understanding of the competitive landscape for large self-funded employers including alternative funding models TPA trends and evolving broker/consultant expectations to strengthen Centivos positioning within your book of business.

Contribute insights from national account relationships to Centivos product and market strategy serving as a key conduit between large client needs and internal roadmap priorities.

Education and Experience

Bachelors degree or equivalent experience required; advanced degree preferred

10 years of health plan or employee benefits experience with significant exposure to large self-funded employer accounts

7 years in a client success account management or client-facing consulting role with demonstrated experience managing national or enterprise-level accounts

Proven track record of retaining and growing complex high-revenue employer relationships

Deep knowledge of self-funded health plan administration including TPA operations plan design claims management and benefit program structure

Experience navigating large employer organizations at the executive level with strong executive presence and the ability to engage C-suite and VP-level stakeholders with credibility and confidence

Preferred Qualifications

Familiarity with value-based care ACO-based plan models or primary care-centered benefit design

Advanced proficiency in Microsoft Office (Excel PowerPoint Word); comfort with data visualization and analytics platforms

Excellent oral and written communication skills with the ability to translate complexity into clear compelling narratives for executive audiences

Work Location

This position is remote

Who we are:

Centivo is an innovative health plan for self-funded employers on a mission to bring affordable high-quality healthcare to the millions who struggle to pay their healthcare bills. Anchored around a primary care based ACO model Centivo saves employers 15 to 30 percent compared to traditional insurance carriers. Employees also realize significant savings through our free primary care (including virtual) predictable copay and no-deductible benefit plan design. Centivo works with employers ranging in size from 51 employees to Fortune 500 companies. For more information visit .

Headquartered in Buffalo NY with offices in New York City and Buffalo Centivo is backed by leading healthcare and technology investors including a recent round of investment from Morgan Health a business unit of JPMorgan Chase & Co.