Client Success Director

Location: Greater Salt Lake City area or surrounding communities required

Remote Position: Candidates must reside in the Greater Salt Lake City area while supporting clients throughout the market

Salary Range: $130000 - $150000 annually Bonus Eligibility

Why CareATC is Different (and Why Youll Love It Here)

At CareATC were redefining healthcare through a relationship-centered employer-sponsored model focused on quality outcomesnot patient volume.

As a Client Success Director youll serve as a strategic partner to employer clients helping them maximize the value of their healthcare investment while driving engagement retention and long-term success.

This is an opportunity to step into a highly visible role where youll influence client strategy strengthen partnerships and collaborate with operational clinical and executive leaders to deliver meaningful results for clients and the populations they serve.

CareATC Advantages

• Access to health center services and medications at little or no cost for you and your dependents (based on location)

• Comprehensive benefits package including Medical Dental Vision 401(k) PTO Disability and Life Insurance

• Mission-driven culture focused on innovation collaboration and continuous improvement

• Opportunities for professional growth and career advancement

• The opportunity to make a meaningful impact on healthcare delivery across the country

About the Job

As a Client Success Director you will serve as the strategic lead for a portfolio of employer clients ensuring exceptional service delivery strong business outcomes and long-term partnership success.

This highly visible role combines relationship management strategic consulting contract renewals and business growth. Youll work cross-functionally to align client objectives with operational execution while identifying opportunities to strengthen and expand partnerships.

This role supports clients throughout the Salt Lake City market and surrounding areas balancing strategic account management with regular onsite client engagement.

Applicants must be authorized to work in the United States without current or future employer sponsorship.

What Youll Do

• Serve as the strategic relationship lead for a portfolio of employer clients driving engagement satisfaction and long-term success

• Partner with client stakeholders to develop and execute strategies that improve outcomes and maximize program value

• Lead contract renewals retention efforts and growth opportunities across assigned accounts

• Present performance metrics ROI analyses and strategic recommendations to executive audiences

• Collaborate with Operations Clinical and Implementation teams to ensure exceptional service delivery

• Advocate for client needs while identifying opportunities to strengthen and expand partnerships

What Youll Bring

• Bachelors degree or equivalent combination of education and experience

• 5 years of client success account management benefits consulting healthcare operations or strategic customer relationship management experience

• Proven success building trusted client relationships and driving retention satisfaction and growth

• Strong business acumen with the ability to interpret data and translate insights into action

• Excellent communication presentation and negotiation skills with executive-level stakeholders

• Must reside in the Greater Salt Lake City area and be willing to travel regularly throughout the assigned territory

Our Core 4

At CareATC these values guide everything we do:

Committed Optimistic Reliable Empathetic

Ready to Make an Impact

If youre a relationship-driven professional who enjoys partnering with clients solving complex challenges and delivering measurable business outcomes wed love to hear from you.

Apply today and help us reimagine the healthcare experience so everyone has the power to be well.

We believe that a diverse and inclusive workplace is essential to our success. We are committed to fostering a culture where everyone feels valued respected and empowered to reach their full potential. CareATC provides equal employment opportunities (EEO) to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion sex national origin age disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local you require reasonable accommodation to complete a job application pre-employment testing or a job interview or to otherwise participate in the hiring process please contact us atto request contacted for a job opportunity please beware of scammers and DO NOT provide personal information if you did not initiate the inquiry.

If the position is not posted on the CareATC website the job does not exist. Thank you!