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Client Success Director
Job Location:
Job Location:
Princeton, NJ - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 June 2026 (30+ days ago)
Posted:
Application Deadline:
13 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client has an opening for a Client Success Principal Consultant. You will serve as a strategic leader driving AI-powered enterprise transformations for Fortune 100 pharmaceutical clients. This role is central to delivering high-impact production-grade AI and GenAI solutions that align with CEO-level business mandates across commercial R&D supply chain and enterprise functions. You will own multi-million-dollar client relationships lead large-scale AI initiatives and ensure exceptional client outcomes with a focus on sustainable growth delivery excellence and long-term partnership development. Operating at the intersection of strategy technology and business impact you will represent the clients full AI and analytics portfolio while influencing the evolution of the HLS practice across major U.S. markets.
Responsibilities:
- Lead end-to-end delivery and expansion of Fortune 50 pharma accounts driving $20M in annual consulting and delivery revenue
- Spearhead large-scale multi-program AI and GenAI transformationsincluding field force optimization omnichannel analytics next best action content tagging patient services and field force copilots
- Collaborate closely with the Global Pharma Practice Head and India delivery teams across AI MLOps LLMOps cloud engineering and analytics to ensure seamless execution
- Serve as the primary executive point of contact managing senior stakeholder relationships escalations and complex decision-making environments
- Develop and execute strategic account plans including quarterly business reviews (QBRs) mid-year reviews (MBRs) and joint business planning sessions
- Represent full portfolio of capabilitiesspanning AI engineering design behavioral science and pharma analyticsacross client engagements
- Manage account economics including utilization margin performance and delivery health metrics
- Lead proposal development client presentations and commercial discussions to secure new and expanded work
- Influence and guide cross-functional teams through indirect leadership providing coaching direction and oversight
- Act as a trusted long-term strategic advisor to clients and a key driver of growth within the HLS practice
Requirements
Requirements:
- 20 years of experience delivering and scaling analytics and AI programs for Fortune 500 life sciences organizations
- 10 years of consulting experience in healthcare and life sciences with a focus on enterprise transformation
- 10 years leading AI and GenAI initiatives for large-scale enterprise clients including production deployment and business impact measurement
- Deep understanding of cloud platforms (AWS Azure or GCP) and enterprise AI/ML delivery frameworks
- Proven commercial acumen with the ability to translate complex business challenges into measurable outcomes
- Demonstrated success engaging C-suite and senior executives (CIO SVP VP) in strategic conversations
- Strong track record of leading large cross-functional teams through influence and collaboration
- Comfortable operating in ambiguous fast-paced environments with evolving priorities
- Exceptional written and verbal communication skills with experience crafting executive-level presentations and proposals
- Demonstrated ownership adaptability and a proactive mindset beyond defined responsibilities
Benefits
Full-time employee/hourly employee working more than 30 hours per week: eligible to participate in the health dental vision life insurance and disability plans in accordance with the plan documents which may be amended from time to time.
Eligible for benefits on the first day of employment
401(k) Plan after 30 days of employment in accordance with the applicable plan terms.
The Company provides for 11 paid holidays and 12 weeks of Parental Leave.
We also follow a free time PTO policy allowing you the flexibility to take time needed for either sick time or vacation.
Required Skills:
15 years of experience in Life sciences 10 years of Consulting experience 10 years of AI Experience - Analytics and AI program delivery for Fortune 500 life sciences clients Must have driven $ 10-20M in revenue experience in interacting with the decision makers
