Client Success Associate

Greensboro NC (Hybrid: office client sites events)

Full-time Start ASAP

If youre the person clients trust open up to and actually enjoy talking to youll do well here.

ThinkTech is a managed IT services provider (MSP) helping businesses run smarter safer and more efficiently through technology. Were hiring a Client Success Associate to own client relationships and help our customers get the most out of their IT investments.

This is not transactional sales-its long-term partnership thoughtful conversations and consistent engagement.

What Youll Do

• Build real relationships with your clients (not just check-ins)
• Lead conversations that uncover needs and drive next steps
• Stay engaged through regular touchpoints and in-person visits
• Identify opportunities to expand services based on real client needs
• Partner internally to resolve issues and advocate for clients
• Be a visible relationship-building presence at client events networking functions and hosted gatherings

You Might Be A Fit If You

• Bring high energy but in a genuine not salesy way
• Ask thoughtful questions and listen deeply before offering solutions
• Love being out with people-client visits events relationship-building
• Confidently lead conversations with business leaders while keeping the focus on their needs
• Think long-term about relationships not quick wins

What Were Looking For

• 25 years in account management client success consultative sales or similar
• OR experience in IT/technical support with strong client interaction
• Experience in B2B environments (telecom wireless or technology-related services is highly valued
• Strong communication relationship-building skills
• Organized proactive and comfortable managing multiple clients
• Based in the Greensboro NC area with ability to travel locally

What This Role Isnt

• Not transactional sales
• Not an 85-only desk job (client events and networking are part of the role)

Compensation

• Base salary starting at $50000
• Additional commission opportunity tied to client growth and retention (may range from approximately 50%90% of base annually based on performance)
• Success in this role comes from consistently engaging clients uncovering opportunities and growing relationships over time-not quick wins.

Why ThinkTech

Were a team that leads with integrity supports each other and genuinely enjoys working together. Our clients trust us because we show up follow through and focus on what actually helps their business.

We also encourage giving back to the community including 16 hours of paid volunteer time off each year.

Apply Today

If youre energized by people strategy and building long-term partnerships wed love to meet you.

Equal Opportunity Employer

ThinkTech is an equal opportunity employer. All qualified applicants will receive consideration without regard to race natural hair or hairstyles ethnicity creed color sex pregnancy marital or familial status sexual orientation gender identity or expression national origin or ancestry veteran status religion age disability genetic information or any other protected status.

Reasonable accommodations are available for applicants with disabilities or sincerely held religious beliefs.

Employment with ThinkTech is at-will.

Required Experience:

IC