Client Success Advocate

Ready to take your career global

As a Client SuccessAdvocateyou will provideaccurateandtimelytechnical information advice and assistanceregardingthe organizations product and services. Respond to inquiries from clients; understand their technical questions assess their needs and suggest or promote solutions that may include alternative products or services. Undertake research and develop proposals tonew solutionsto solve technical problems and follow-up on the status of outstanding issues. Use databases or other computerized systems tomaintainup-to-date documentation.

Whatyoullown:

• Learn about the industry system module and product and use that information to interact with clients.

• Facilitates client inquiries and learns how to conduct research to solve issues within established guidelines.Receives education for resolving client (and multi-client) issuesin accordance withthe Issue Resolution Methodology.

• Assistsin clarifying impact with clientsvalidatingthrough internal researchfacilitatingtechnical interactions tracking issue statusvalidatingcorrective actions and communicating the resolution to the client. Has direct contact with the client toassistin the resolution of the clients issue orassistin the definition of the clients problem forsubsequentaction.

• Listens to the calls with technical account managementvendorsand/or the client when necessary and with direction updates issue tracking systems while keeping the client informed.

• Learn to analyze and evaluate client-initiated changes including options of maintenance requests through thorough client consultation while learning best practices and how to conduct internal research. May perform maintenance on accounts. Verifies system changes made and ensures the outcome isaccurate.

• Learn about the client and begin building credibility through knowledge of systems and product functionality.

• Learn how to interpret technical client issues and project requests.

Whatyoullbring:

• Learn to use professional concepts and apply company policies and procedures to resolve routine issues.

• Works on problemswithlimited scope. Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Build stable working relationships internally.

• Normallyreceivedetailed instructions on all work.

• Ability to solve problems using experience and good judgment

• Demonstratedeffective written and oral communication skills

• Ability to understand and communicate technical changes in easy-to-understand business terms

Itsa bonus if you have the following:

• Two years relevant experience in the credit card industry

About the team:

Our inclusive and global teams win together every day.Wereproud to have the best minds in the industry who you can learn from as you grow your career. The people the energy and theconnectionsare allunmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes aGlobalpayer

AGlobalpayerthinkslike a clientactslike anownerandwinsas one team.Werecurious andinnovativealways finding better ways to deliver impact. We empower each other to make decisions anditsour passion that drives excellence in everything we set out to do.

Does this sound like you Then you sound like aGlobalpayer.

Benefits:

Global Payments offers a comprehensive benefits package including medical dental and vision coverage paid time off retirement programs charitable gift matching and more. Learn more atGlobal Payments Benefits.

Our Culture:

At Global Payments we stand against racism intolerance and injustice in all forms. We honor and celebrate the diversity of our team members and the communities we serve. Our commitment to inclusion respect and belonging drives everything we do.

Diversity and EEO Statements:

Global Payments is an organization that stands against racismintoleranceand injustice in all its forms one that respectshonorsand celebrates the diversity of our team members and the differences among us. Our commitment to fostering a company culture that values and respects Inclusion and Diversity is steadfast. Standing together as one company we will continue to work to drive positive change for the communities in which we live and work and stamp out injustice.

Global Payments is an equal opportunity employer. Global Payments Company provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Compensation:

Salary Range:$60000-$70000

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