Client Specialist

Location: On site at location listed in job posting.

Summary:

The Client Specialist role supports the line of business by providing exceptional service and operational support to associates and clients. This role is responsible for managing client requests facilitating account operations and ensuring the accuracy and completion of documentation and transactions. The Client Specialist acts as a liaison between clients associates and internal partners to deliver a seamless client experience and support growth initiatives. This role places emphasis on relationship management and serving needs for teams and their portfolio of clients.

Essential Duties and Responsibilities:

• Open new accounts and ensure complete accurate documentation is obtained from clients
• Collect and review entity due diligence Know Your Customer (KYC) and beneficial ownership information to satisfy compliance requirements
• Image and index all deposit and client documentation to ensure proper recordkeeping
• Perform account maintenance including adding/removing signers and updating client records
• Respond to client inquiries regarding bank products services account details and policies conduct account research file and process fraud claims
• Proactively identify cross-selling opportunities recommending additional bank products and services that align with clients operational needs
• Demonstrate comprehensive knowledge of banking systems internal processes tools and resources available to associates and controls designed to protect the bank and our clients
• Research and resolve exceptions in required documentation; loan collateral and deposit exceptions assist with past dues
• Provide loan support to relationship teams collection of payments and fees processing advances on lines of credit
• Demonstrate knowledge of the loan documentation process including the ability to identify and differentiate internal loan documents as well as an understanding of attorney-prepared documentation
• Collaborate with Loan Operations Treasury Management and DepositOperations to ensure ongoing satisfactory monitoring oflending depository and Treasury Management servicesfor clients
• Perform other duties and responsibilities as assigned

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Additionally the qualifications listed below are representative of the knowledge skills and/or abilities required in this position:

High school diploma or equivalent and 2-4 years of experience or equivalent combination of education and experience.

About Us
First Horizon Corporation is a leading regional financial services company dedicated to helping our clients communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis TN the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial private banking consumer small business wealth and trust management retail brokerage capital markets fixed income and mortgage banking services. First Horizon has been recognized as one of the nations best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at.

Benefit Highlights
Medical with wellness incentives dental and vision
HSA with company match
Maternity and parental leave
Tuition reimbursement
Mentor program
401(k) with 6% match
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Required Experience:

IC