Client Solutions Lead, AI Transformation

As theSenior Project Manager: AI Transformation you will lead the charge in delivering AI-centric business process transformation across our client and agency teams. You will act as the vital bridge between emerging agentic technologies and day-to-day agency workflowspartnering with teams to seamlessly integrate AI tools set operational expectations manage User Acceptance Testing (UAT) and accelerate adoption. Reporting into the central AI Transformation team you will hold direct accountability for adoption rates process efficiencies and outcomes-based integration results.

Key Responsibilities

• Serve as the primary voice of the user(client teams) within the AI Transformation team aligning central product capabilities directly to agencyteamuse cases and client deliverables.

• Aggregate and synthesize client feedbackto derive actionable user insights that directly influence future product and feature roadmap development.

• Lead end-to-end rolloutsof new AI-driven experiences and UAT phases working cross-functionally toidentifyworkflow bottlenecks andoptimizeexisting processes.

• Enforce rigid governance and complianceprotocolsregardingkey data sharing and agent configurations across all client-facing stakeholders.

• Drive prioritizationfor upgrades migrations and feature releases by translating agency feedback into engineering requirements with Product and Engineering partners.

• Institutionalize key learningsby conducting structured post-mortems and updating client playbooks with robust best practices.

• Proactively evolve agency workflowsas generative and agentic technologies advance keeping client teams at the forefront of marketing innovation.

• Support teams transitioning tonew technologyby distilling complex technical platform features into simple practical and highly digestible solutions.

• Translate abstract technical capabilitiesinto compelling business-focused use cases thatdemonstrateclear outcomes-based ROI.

• Communicate crisply and strategicallywith executive leaders clients and corporate sponsors managing risks and escalations with absolute poise.

• Partner closely with client accountsto author high-impact case studies thatshowcaseOmnicom as the industry pioneer in AI-driven agency performance.

Qualification and Leadership Qualities

• 812 years of experiencein program delivery project management or operations within media technology agency environments ad tech or enterprise AI solution deployment.

• Expert-level stakeholder managementwith a proventrack recordof influencing senior executives and C-suite leadership.

• High cognitive agility and technical curiositywith deep practical experienceutilizingleading LLMs AI agents and productivity copilots.

• Absolute mastery of project management frameworksand modern collaboration tools (e.g.Airtable Smartsheet Jira); strong financial acumen including business case formulation and cost-value tracking.

• Deep comprehension of media planning buying and creative workflows including data integrations ad operations and cross-channel platforms.

• A proven ability to navigate large matrixed organizationsmanagingambiguity and making sound high-stakes trade-off decisions.

• Prior experience within a major agency holding companyor large-scale digital agency network (highly preferred).