Client Services Technician

Client Services Technician

Rose-Hulman Institute of Technology isseeking a Client Services Technician to join the Enterprise InformationTechnology (EIT) Department. Rose-Hulman has been ranked No. 1 among engineering colleges by the U.S. News & World Report BestColleges Guide for 27 consecutive years reflecting our commitment toexcellence in education and innovation.

The Client Services Technician isresponsible for repairing maintaining and troubleshooting student laptops andother Institute-owned computer systems. This role also supports and maintainscampus printers used by employees and students in public areas. Keyresponsibilities include identifying investigating and resolving basictechnical issues managing hardware inventory scheduling equipmentmaintenance and performing routine hardware repairs.

The successful candidate willconfigure and deploy new devices for employees and students providerecommendations regarding technology and service solutions and deliver and setup workstations and other hardware in accordance with Institute standards andbest practices. This position also provides first-level technical supportthrough walk-in assistance on-site visits phone calls and emailcommunications.

Additionally the Client ServicesTechnician will install configure and maintain software required for networkconnectivity backups server access and other computing services to ensure areliable and secure technology environment for the campus community.

Qualified candidates will have a highschool diploma or GED. One to three years of relevant work experience.

Preferred candidates will have anassociate degree or vocational or technical school degree.

At Rose-Hulman your successes arecelebrated in a welcoming supportive and flexible environment with a numberof benefits and resources including a variety of health benefit options;voluntary benefits such as Group Accident and/or Group Critical IllnessInsurance Pet Insurance and Caregiver Resources; participation in TuitionExchange; a generous and flexible paid leave program and dedicated time forprofessional development. As a Rose-Hulman employee you will also enjoy accessto full-service fitness facilities and programming; a performing arts centerfeaturing national touring acts and campus productions; and access tostate-of-the-art labs facilities and equipment. All employees experienceopportunities to have an impact on student lives and be part of a greaterpurpose through multidisciplinary project collaboration that can have a globalimpact as well as receiving continual encouragement and support ofphilanthropic and volunteer opportunities.

Rose-Hulman Institute of Technology isa STEM (Science Technology Engineering and Mathematics) focused institutionwhose students education and success are the nucleus of everything we strivefor. We support and recognize excellence in teaching learning innovation andintellectual growth of our students faculty and staff. Our campus culture isstudent-focused welcoming and inclusive. Here we believe that every employeehas a role to play in the mission of the institute: to provide our studentswith the worlds best undergraduate science engineering and mathematicseducation in an environment of individual attention and support.

Located on the banks of the WabashRiver and conveniently located within driving distance of seven major citiesTerre Haute is a vibrant community with a revitalized downtown museums parksfour higher ed institutions a rich historical past and dynamic food musicand arts scene.

Payrange is $22.84 $26.68 (or$47500 - $55500 annually). Pay is competitive. A higher pay may be negotiatedbased on experience and qualifications.

Rose-Hulman conducts background checksfor all prospective employees including criminal history education socialmedia employment driving records and reference checks where relevant to jobduties. The scope depends on the roles responsibilities and Institutenecessity. Information from background checks will be used solely to assess acandidates suitability for employment ensuring a safe and productiveworkplace and will be handled in compliance with federal and state laws.

Applications:Only online applications/resumes submitted via the Rose-Hulman Institute of Technology Employment Opportunities website will be accepted until the position is filled. Contact Human Resources via email for questions.

This position is not eligible for workvisa sponsorship at this time.

EEO
Rose-Hulman Institute of Technology is an equal opportunity employer. It is the Institutes policy to treat all employees and applicants equally according to their individual qualifications abilities experiences and other employment standards. Rose-Hulman will not discriminate against any employee applicant for employment student or applicant for admission including protections for those opposing discrimination or participating in any complaint process on campus or within the Equal Employment Opportunity Commission or other human rights agencies. Rose-Hulman Institute of Technology is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. To request reasonable accommodation please contact the Office of Human Resources.

Required Experience:

IC