Client Services Specialist

Do you enjoy helping people and their pets Do you like working in an exciting environment where no two days are the same Then a place on the client services team at UW Veterinary Care is for you! Join the hospital client services team and experience working with a fantastic group of kind and supportive colleagues in a culture that promotes employee growth and learning.

Tasks:

• Obtains and prepares documents for patient admissions and appointments

• Schedules appointments takes deposit information as needed maintains service calendars addresses issues and inquiriesprovides clients with information about upcoming appointments and handles appointment cancellations and/or reminders

• Receives submits and responds to client and referring veterinarian inquiries according to hospital policies and procedures

• Logs and distributes incoming correspondence and faxes to appropriate patient accounts and service personnel

• Maintains electronic and paper medical records

• Curates specialty departments and individual clinicians schedules

• Provide exceptional customer service to clients clinicians and staff of UWVC to optimize communication and patient care

• Act as point person for triaging and scheduling for designated service areas

• Be a positive friendly and reliable team player

• Monitor different communication facets such as Vocera as well as the message boards voicemails and emails for yourservices areas

The anticipated schedule for this vacancy is Monday through Friday from 8:00am to 5:00pm. Occasional on-call and holiday hours may be required.

• Serves as first point of contact for all incoming calls to UWVC by answering calls in hospital client services (10%)

• Assesses patients situation for designated service areas and based on client interactions follows hospital protocols to triage calls appropriately (10%)

• Receives submits and responds to inquiries according to established policies and procedures (10%)

• Prepares documents for patient admissions and appointments (10%)

• Greets patients schedules appointments maintains calendars schedules tests and makes referrals according to instructions (30%)

• Provides day-to-day operational support to medical work unit personnel (30%)

School of Veterinary Medicine

UW Veterinary Care (UWVC) Hospital

Client Services

The starting hourly rate for the position is $19.00 (but is negotiable based on experience and qualifications).

UW Veterinary Care offers competitive wages (including night and weekend differential if applicable) outstanding employee benefits ample paid time off financial support for continuing education and pursuing specialty certification referral bonuses an annual shoe allowance and a yearly provision of hospital-branded clothing

• Excellent communicator (both verbal and written)

• Ability to multitask

• Excellent follow through on tasks/duties

Physical Demands:

• Ability to operate telephone computer copy machine and fax machine

• Able to sit for long periods of time

• Able to stand and walk and occasionally to carry objects up to 30 pounds

• Able to stand in medical record aisles and reach up or down for records and occasionally to use a step stool to reach highrecords

• At least 1 year of phone reception or customer service experience

• At least 1 year of experience working with medicalrecords

• Background in medical terminology

• Strongly prefer advanced customer service skills problem solving abilities and attention to detail

High School Diploma Required

Associates Degree Preferred

Begin the online application process by clicking the Apply button. Applicants are asked to upload a current copy of their resume outlining their experience as it applies to this position.

Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States a lawful permanent resident a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment.

Hiring Manager: Meenu Verma Associate Director
Human Resources Support: April Schulz HR Manager

Diversity is a source of strength creativity and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity culture background experience status abilities and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching research outreach and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students faculty and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal OpportunityEmployer.

Qualified applicants will receive consideration for employment without regard to including but not limited to race color religion sex sexual orientation national origin age pregnancy disability or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgroundsand encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodationfor any step in the hiring process (e.g. application interview pre-employment testing etc.) please contact the Divisional Disability Representative (DDR)in the division you are applying make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

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