Client Services Specialist – Contact Center (1st Shift)

Start Your Career in Travel with Travel IncorporatedAre you passionate about travel enjoy helping others and looking for an opportunity to build a career with room to grow Join Travel Incorporated as a Travel Consultant on our Contact Center team where youll help create exceptional experiences for our is more than a jobits an opportunity to begin a career in the travel industry with an award-winning forward-thinking company that invests in and values its This Role Is Worth Your TimeBuild a Career Not Just a Job Youll begin with 9 weeks of paid training through TI University. Local candidates will attend training in person. If you are not local to our Duluth office - your training is mostly remote but will include 2 in-person weeks at our Duluth GA office (travel provided by TI). After training youll work remotely applying what youve learned with the full support of a team that wants you to succeed. Make a Difference Every DayHelp clients bring their travel plans to life by understanding their goals preferences and timelines. Youll provide thoughtful travel guidance find solutions when challenges arise and look for ways to make each trip betterall while building lasting relationships through trusted personalized a CareerFrom your first day at TI youll be on a path to progress. As your skills develop so will your responsibilities from basic bookings to more complex consultative travel Youll DoComplete comprehensive training and transition into handling inbound client calls emails and chats with confidenceListen actively to understand client goals and create travel solutions tailored to their needsGuide clients through itinerary options modifications and travel best practicesDeliver exceptional service that drives client satisfaction and supports performance goalsCollaborate with internal teams to ensure smooth accurate travel arrangementsProactively identify and act on opportunities to improve the client experienceWhat You BringA strong customer service mindset youre motivated by helping othersExcellent communication skills and the ability to build trust quicklyTech-savvy and comfortable using email chat and other digital toolsDetail-oriented organized and thrives in a structured environmentPrevious client service or call center experience is a plus but not requiredHigh school diploma or equivalentPosition DetailsRemote (not mobile): Youll work from a dedicated home office with high-speed internet (satellite T-Mobile and Verizon home internet are not supported)Training Schedule: MonFri 8:00 AM5:00 PM ET (9 weeks on site for local candidates; 7 weeks remote / 2 weeks in-person for non-local candidates)Post-Training Schedule: First shift with start times between 7:0010:30 AM ETAnnual travel to our Duluth office 23 times per year for team engagement and developmentWhat We OfferA respected mission-driven company committed to innovation and service excellenceCareer growth pathways and continuous trainingA collaborative culture where your voice is heard and your work mattersEquipment provided and travel covered for required in-person trainingReady to Start Your JourneyBring your passion for helping others and your love for travel well provide the tools training and support you need to succeed. At Travel Incorporated youll do more than book trips youll help people create unforgettable experiences. Learn more about being a Travel more about us and apply today at is a remote position which will be located at the associates permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on Incorporated is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry application or selection process may contact Human Resources at innovative technology with superior service to advance business travel