Client Services Representative

As a Client Service Representative youll create a welcoming experience for every client and patient from check-in to check-out. Youll provide exceptional customer service while supporting the veterinary team through scheduling communication administrative tasks and front desk operations.

Key Responsibilities:

• Greet clients and patients with a friendly professional attitude and ensure a positive visit.
• Answer and direct phone calls schedule appointments and confirm upcoming visits.
• Check patients in and out prepare medical records and maintain accurate client and patient information.
• Process invoices and payments including cash credit cards checks and CareCredit transactions.
• Monitor client wait times and communicate updates as needed to provide excellent service.
• Use veterinary practice management software to schedule appointments and maintain records.
• Obtain patient histories vaccination records and complete required paperwork.
• Support the veterinary team by directing medical questions to licensed technicians or veterinarians when appropriate.
• Help maintain a clean organized and welcoming reception area.
• Assist with training new team members and perform other duties as assigned.

We are looking for someone who is organized dependable enjoys working with people and thrives in a fast-paced team-oriented veterinary environment.

Qualifications :

• High school diploma or equivalent required.
• At least 1 year of receptionist or customer service experience; veterinary or medical office experience preferred.
• Strong customer service communication and interpersonal skills.
• Excellent organizational time management and multitasking abilities.
• Detail-oriented with accurate data entry and recordkeeping skills.
• Proficient with Microsoft Office and comfortable learning veterinary practice management software.
• Ability to operate a multi-line phone system perform clerical tasks and process payments.
• Basic knowledge of animal behavior and veterinary terminology or willingness to learn.
• Strong critical thinking problem-solving and decision-making skills.
• Team player with the ability to work collaboratively in a fast-paced environment.
• Compassionate professional and passionate about providing exceptional care to pets and their owners.
• Flexible to work evenings weekends holidays and other scheduled shifts as needed.

Additional Information :

We offer our staff:

Compensation: $18.00$21.00 per hour based on experience.

Shift Differential: Additional shift differential pay is offered for hours worked between 6:00 PM12:00 AM and 12:00 AM6:00 AM.

Pre-Employment Requirements: As a condition of employment candidates must successfully complete a pre-employment physical examination and urine toxicology screening through HealthWorks before becoming eligible for hire.

• Comprehensive Benefits (health dental vision liability 401k & 401K matching program life & supplemental insurance HSA & FSA)
• Employee Assistance Program
• Paid Vacation and Sick Time for ALL Employees
• Paid Bereavement Program
• Paid Parental Leave Program
• Competitive Compensation
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Reimbursement Program Available to any AVMA Accredited Veterinary Technology Program
• Career Development Opportunities
• Referral Bonus Program for most positions!
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts Holiday Pay Uniform Allowance Bonuses etc)
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

*Note some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement texting/outreach communication authorization physical requirements of the job and more please visit  Work :

No

Employment Type :

Full-time