Client Services Representative

Overview
At Neenan we pride ourselves on delivering exceptional client experiencesand our Client Services team plays a critical role in that mission. Were looking for a Client Services Representative who thrives in a fast-paced problem-solving environment and is passionate about maintaining strong client relationships after project completion.
In this role youll serve as the primary point of contact for warranty-related needs working closely with clients subcontractors and internal teams to resolve issues efficiently and professionally. If you enjoy hands-on work creative problem-solving and making a tangible impact on client satisfaction this is a great opportunity to join a collaborative high-performing team. Other responsibilities include the support of Building Management Small Project Unit Field Construction and the Warehouse.

What Youll Do
*Serve as the main point of contact for warranty requests managing issues from initial intake through resolution
*Communicate regularly with clients subcontractors and internal teams to troubleshoot and resolve concerns
*Track and manage warranty callbacks using multiple systems (email web platforms phone etc.)
*Participate in a scheduled on-call rotation to support urgent client needs
*Visit job sites to investigate issues expand construction knowledge and help prevent future problems
*Conduct 1-year and 2-year warranty walkthroughs with clients and project teams
*Perform minor repairs and hands-on corrective work when appropriate
*Support project closeout activities and help ensure a smooth transition from construction to operations
*Participate in Operations & Maintenance (O&M) reviews and owner training processes
*Provide feedback to project teams to improve design quality and reduce recurring issues

What Were Looking For
*Construction experience with strong mechanical aptitude
*Ability to read and interpret blueprints and construction documents
*Strong problem-solving skills and the ability to navigate challenging client situations professionally
*Excellent communication and documentation skills
*Detail-oriented with a highly organized methodical approach to work
*Ability to work independently while collaborating across multiple teams
*Comfort handling fast-paced workflows and high volumes of requests
*Willingness to travel including occasional overnight stays

Technical Skills
*Proficiency in Microsoft Outlook Excel and Word
*Experience with tools such as Bluebeam ACC DroneDeploy or similar platforms is preferred
*Familiarity with project closeout processes and warranty workflows

Additional Requirements
*Valid drivers license and clean driving record
*Willingness to participate in an on-call rotation (24/7 team support environment)
*Commitment to continuous learning and professional development

Why Join Neenan
*Collaborative team-oriented culture
*Opportunities to grow your construction and client service expertise
*Hands-on impactful role with visible results
*Exposure to a wide range of projects and internal teams