Client Services Representative

Trans Ova Genetics is seeking a relationship-driven professional who thrives on delivering exceptional service and strategic this Client Services Representative role youll build long-term client partnerships provide personalized consultation and collaborate with internal teams to ensure success. If you have a background in animal science or agriculture enjoy solving complex challenges and are passionate about supporting client goals wed love to hear from you!

This role acts as a strategic partner and advocate for Trans Ova Genetics clients by delivering personalized consultation operational support and proactive communication. This role balances a commitment to exceptional client service with collaboration across internal teams to ensure timely effective and customized solutions that drive client success and long-term loyalty.

Key Responsibilities:

• Serve as a trusted client advocate by responding promptly (within 24 hours) communicating clearly resolving issues proactively and maintaining strong professional relationships.

• Consult with clients to understand objectives and provide tailored guidance on production planning genetic services and animal movement.

• Coordinate cross-functionally to deliver timely efficient solutions adjust services as goals evolve and support contracts agreements and inventory management.

• Communicate technical results and service outcomes effectively to support confident informed client decision-making.

• Build long-term partnerships that drive client retention represent Trans Ova Genetics with integrity and contribute to continuous improvement initiatives.

• Support domestic shipping of embryos and semen through accurate documentation organization and shipping/receiving coordination.

Education Requirements:

• Bachelors Degree required; emphasis in Animal Science Agribusiness or related field preferred.
• 1 - 3 years of experience in a client-facing consultative role within the agricultural or animal science sectors.

• Experience in bovine genetics dairy or beef production is highly desirable.

Other skills/experience:

• Excellent interpersonal communication problem-solving and time management skills.
• Comfortable with technology including Microsoft Excel Word PowerPoint and CRM tools.
• Ability to manage competing demands independently while maintaining attention to detail.
• Professional demeanor with a strong commitment to customer service and ethical standards.
• Proven ability to maintain balance between responsiveness and personal boundaries in a flexible work environment.