Client Services Project Lawyer
Job Summary
This is a remote position.
Paradigm is seeking a Client Services Project Lawyer to support our client. This role will support document review contract review claim analysis and customer/client inquiries in a fast-paced legal services environment. The ideal candidate will have strong written communication skills critical thinking issue spotting and comfort working with technology and data.
As a Client Services Project Lawyer you will:
- Respond to complex inquiries from customers and clients by phone email and written correspondence
- Ensure assigned tasks are completed on time and in line with provided instructions and expected results
- Handle consumer-facing discussions with professionalism empathy and accuracy
- Follow standard protocols procedures and direction from Project Managers and Supervisors
- Work collaboratively with internal teams project managers supervisors and clients
- Create monitor and update scripting and procedures for claims and correspondence teams
- Assist supervisors and project managers in resolving issues as they arise
- Monitor case health by identifying errors and helping create solutions for resolution
- Communicate with clients in a clear professional and client-focused manner
- JD from an accredited U.S. law school or foreign law degree and LLM
- Critical thinking problem-solving and strong attention to detail
- Strong customer service skills and ability to handle consumer-facing inquiries with empathy
- Clear and professional verbal and written communication skills
- Ability to explain complex ideas to diverse audiences
- Adaptability and flexibility when priorities change or business needs shift
- Strong technical orientation and excellent computer skills
- Experience with Microsoft Office Suite including Word Excel Access and Outlook
- Must be able to work Pacific Time or Arizona Time hours
Required Skills:
Respond to complex inquiries from customers and clients across a variety of communication methods including phone email and written correspondence.
Required Education:
JD from an Accredited US Law School or LLM (Master of Law) from an Accredited School