Client Services Project Lawyer
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Job Summary
This is a remote position.
- Respond to complex inquiries from customers and clients across a variety of communication methods including phone email and written correspondence
- Adhere to standard protocols procedures and instructions from the Project Manager and Supervisors as well as implementing feedback as required.
- Work effectively in a highly collaborative environment with a variety of business partners
- Create monitor and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project
- Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution
- JD from an accredited US law school or foreign law degree and LLM is required
- Experience in areas such as fraud analysis compliance analysis conflict resolution education hospitality or other transferable professional backgrounds
- Strong customer service skills including empathy phone etiquette and complaint de-escalation
- Flexible and customer service focused
- Clear and professional verbal and written communication skills
- Ability to communicate complex ideas to diverse audiences clearly
- Ability to handle changing or competing priorities to support business needs
- Excellent computer skills exceptional planning and organizational skills critical thinking and a keen attention to detail are all required
- Experience with MS Office Suite specifically Word Excel Access and Outlook
Required Skills:
Our skills and experience wish list includes: JD from an accredited US law school or foreign law degree and LLM is required Experience in areas such as fraud analysis compliance analysis conflict resolution education hospitality or other transferable professional backgrounds Strong customer service skills including empathy phone etiquette and complaint de-escalation Flexible and customer service focused Clear and professional verbal and written communication skills Ability to communicate complex ideas to diverse audiences clearly Ability to handle changing or competing priorities to support business needs Excellent computer skills exceptional planning and organizational skills critical thinking and a keen attention to detail are all required Experience with MS Office Suite specifically Word Excel Access and Outlook Assignment lengths are estimated based on the expected load or scope of work. There is a possibility that the work may last longer or finish sooner than anticipated. If the work extends beyond the expected duration we may extend the assignments based on quality and productivity. Conversely if the work concludes earlier we will attempt to find alternative assignments for the client. However if we are unable to do so the assignment will come to an end.
