Client Services Manager
Job Location:
Richardson, TX - USA
Monthly Salary:
Posted on:
Vacancies:
Department:
Job Summary
DEPARTMENT: Sales
POSITION:Client Services Manager
REPORTING TO: Senior VP of Sales
Classification: Exempt
Job Summary
The Client Services Manager serves as the strategic and operational bridge between external Agency and Dealership partners and internal cross-functional teams. This role drives successful partner onboarding full-lifecycle contract administration and proactive account management. Acting as a central liaison the Client Services Manager ensures operational efficiency rigorous compliance and sustained revenue growth by identifying expansion opportunities and maintaining high partner retention.
Primary Job Functions
- Serve as the primary operational partner contact to deliver premium high-touch support conduct strategic account reviews and ensure performance aligns with target revenue goals
- Partner with sales teams to leverage account performance analytics identifying expansion opportunities and driving initiatives to boost product penetration.
- Leadcross-functional implementation and onboarding for new partners establishing workflows and training programs that accelerate time-to-value.
- Coordinate with external partners internal business units and leadership to resolve complex escalations optimize processes and ensure precise project execution.
- Track and report on account health contract status and onboarding KPIs to maximize operational efficiency and long-term partner retention.
Minimum Qualifications
- 4 7 years experience in account management client success or relationship management
- Dealership experience in BDC Center or F&I is preferred
- High School Diploma or GED required OR Bachelors degree in business administration Finance Sales or a related field
Required Experience:
Manager
About Company
Smart AutoCare provides Service Contracts, asset protection, and commitment to excellence for you, our Smart AutoCare family.
