Client Services Manager

Securitas

Job Location:

Redwood City, CA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

JOB SUMMARY:

This position oversees all operational administrative compliance financial and client service functions while providing leadership to Account Managers Security Managers Client Services personnel Compliance Managers and other support functions responsible for day-to-day operations.

The position is generally scheduled Monday through Friday; however due to the nature of supporting a 24/7 multi-site operation flexibility and availability outside normal business hours are required to support operational needs client meetings emergencies business reviews and special projects.

Key Responsibilities; Executive Client Leadership

Serve as the primary executive point of contact for all aspects of the clients security program.

Build trusted partnerships with executive leadership Corporate Security Facilities Human Resources Legal Procurement Risk Management and other key client stakeholders.

Conduct Executive Business Reviews (EBRs) quarterly business reviews operational meetings and strategic planning sessions.

Develop long-term partnerships focused on continuous improvement innovation and operational excellence.

Anticipate client needs and proactively develop solutions that align with business objectives.

Ensure exceptional client satisfaction through responsive service transparent communication and measurable performance outcomes.

Program Leadership & Operations

Provide executive leadership and governance for all security operations across multiple locations.

Oversee Account Managers Site Managers Security Managers Client Services Managers Compliance Managers Finance and administrative support teams.

Ensure consistent implementation of operational standards post orders SOPs policies and best practices across all sites.

Drive accountability through performance management operational reviews audits and standardized reporting. Ensure contractual obligations service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.

Coordinate resources across multiple functions to support evolving client requirements.

Strategic Planning & Continuous Improvement

Develop and execute strategic plans supporting the clients long-term security objectives.

Identify opportunities to improve operational efficiency service quality staffing models and resource utilization. Lead organizational change initiatives and continuous improvement programs.

Evaluate industry trends emerging risks and security technologies to enhance the clients security program.

Recommend innovative solutions that improve operational effectiveness while controlling costs.

Develop annual business plans strategic objectives and measurable success metrics.

Financial & Business Management

Maintain overall accountability for the financial performance of the security program.

Develop and manage operating budgets forecasts accruals and financial reporting.

Review labor utilization staffing models overtime scheduling efficiencies and operational expenses.

Partner with Finance to oversee invoicing billing accuracy reconciliations and contract compliance.

Monitor profitability and identify opportunities for cost optimization without compromising service quality.

Present financial performance and operational metrics during client business reviews.

Ensure contractual compliance with all commercial terms and service obligations.

Client Relationship Management

Maintain daily communication with client leadership and key stakeholders.

Serve as the executive escalation point for operational concerns service issues and strategic initiatives.

Coordinate cross-functional support to resolve issues efficiently.

Build long-term partnerships based on trust transparency and operational excellence.

Ensure all client commitments are delivered accurately and on schedule.

Leadership & Talent Development

Provide leadership coaching and mentorship to program leadership teams.

Develop succession plans and leadership development initiatives.

Foster a culture of accountability professionalism collaboration and continuous learning.

Support recruitment workforce planning employee engagement and retention strategies.

Lead organizational change and drive high-performance team culture.

Compliance Risk & Governance

Ensure compliance with contractual obligations client policies regulatory requirements and industry best practices.

Oversee program audits compliance reviews corrective action plans and quality assurance initiatives.

Ensure Standard Operating Procedures (SOPs) Post Orders emergency response plans and operational documentation remain current and compliant.

Partner with Legal Human Resources Compliance Risk Management and Corporate Security teams to manage investigations and policy implementation.

Promote business continuity emergency preparedness and enterprise risk management initiatives.

Technology & Innovation

Champion the implementation and optimization of security technologies automation reporting platforms and business intelligence tools.

Partner with technology teams to improve operational visibility and reporting capabilities.

Utilize data analytics and performance metrics to support strategic decision making.

Identify opportunities to improve efficiency through technology and process automation.

Incident & Crisis Management

Serve as the executive escalation point for significant incidents emergencies and business continuity events.

Coordinate executive communications during major incidents.

Lead post-incident reviews and oversee implementation of corrective and preventive actions.

Ensure operational resilience and effective crisis response across all client locations.

Qualifications Basic Qualifications:

Minimum 7 years of progressive leadership experience in corporate security operations management facilities management program management or client services.

Minimum 5 years managing multi-site operations or large enterprise programs.

Demonstrated experience leading multiple levels of management in a complex operational environment.

Experience managing executive-level client relationships.

Strong financial acumen including budgeting forecasting labor management invoicing and contract administration.

Proven ability to manage large-scale operations while balancing client expectations and financial performance.

Excellent communication leadership presentation negotiation and relationship building skills.

Advanced proficiency with Microsoft Office Suite reporting platforms and business analytics tools.

Preferred Qualifications

Experience leading enterprise security programs within Fortune 500 or global corporate environments.

Bachelors degree in Business Administration Operations Management Security Management Criminal Justice or a related field.

Masters degree (MBA or related discipline) preferred.

Professional certifications such as CPP PSP PMP Lean Six Sigma or equivalent are highly desirable.

Experience implementing enterprise security technologies workforce management systems and operational analytics.

Knowledge of physical security systems GSOC operations access control business continuity enterprise risk management and contract management.

Experience managing multi-million-dollar service contracts and enterprise client relationships.

Working Conditions

Primary schedule is Monday through Friday during standard business hours.

Frequent interaction with executive client leadership vendor leadership and cross functional business partners. Regular travel between client locations may be required.

Must maintain flexibility to support a 24/7 operation including occasional evenings weekends holidays emergency response and critical business events.

Schedule and responsibilities may be adjusted to meet evolving client requirements and operational priorities.

Securitas is committed to diversity equity inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability status as a protected veteran or any other applicable legally protected characteristic.

#AF-PSIL

Required Experience:

Manager

DescriptionJOB SUMMARY:This position oversees all operational administrative compliance financial and client service functions while providing leadership to Account Managers Security Managers Client Services personnel Compliance Managers and other support functions responsible for day-to-day operati...