Client Services Manager, Pediatrics

Full-time In-office Base salary: $50000$55000 annually plus commission opportunity

BAYADA Home Health Care is seeking a positive proactive Client Services Manager (CSM) to join our Toms River Pediatrics office. This is an excellent opportunity for a relationship-focused leader who is energized by sales business growth team management and making a meaningful difference in the lives of clients and families.

The CSM is a key connector between clients families referral sources and field this role you will grow the offices business strengthen relationships resolve concerns and help ensure clients receive reliable compassionate care in the comfort of their homes.

• Build and grow the office caseload through relationship development sales-minded outreach and excellent service.
• Develop and maintain strong relationships with clients families referral sources and nurses.
• Serve as a connector and troubleshooter between client needs and nurse staffing needs.
• Deliver exceptional client service by addressing concerns with empathy professionalism urgency and consistent follow-through.
• Support nurses through communication problem-solving relationship management and administrative guidance.
• Conduct desk-based marketing outreach and occasional in-person visits to physician physical therapy and other referral offices.
• Learn and apply BAYADAs marketing and business-development approach through training and coaching.
• Partner with office leadership and clinical team members to support quality service continuity of care and business growth.
• Provide recruiting support including onboarding
• Participate in quarterly after-hours events and job fairs as needed.
• Manage day-to-day activities primarily from the office using the Statewide system.

• A sales-minded growth-oriented professional who understands that expanding the business helps more people access meaningful care.
• Experience leading coaching supervising or managing people.
• Strong relationship-building communication organization and follow-up skills.
• A positive proactive approach and the confidence to address difficult conversations.
• The ability to remain calm and composed under pressure thoughtfully addressing client concerns and nurse relationship challenges with empathy professionalism and a focus on resolution.
• Strong judgment and problem-solving skills in a fast-paced environment.
• Comfort balancing client service employee support marketing staffing needs and business priorities.
• Experience in home care healthcare staffing sales customer service operations or a related field is helpful.
• Home care experience is preferred but can be learned by the right candidate.
• Proficiency with computer systems and the ability to learn Statewide and other office technology.

• Full-time primarily in-office position in Toms River NJ.
• MondayFriday schedule with flexibility for occasional after-hours events and job fairs.
• Occasional local travel for marketing visits and community outreach.

• Base salary of $50000$55000 annually.
• Commission opportunity tied to gross margin growth.
• Comprehensive benefits package including medical dental and vision coverage; paid time off; paid holidays; 401(k) with company match; employer-paid life insurance; Employee Assistance Program; and tuition reimbursement.
• Training mentorship and opportunities for professional growth.
• The opportunity to make a meaningful difference for clients families and the community every day.

At BAYADA our work is grounded in compassion excellence and reliability. Every team member plays an important role in helping people live safely and comfortably at home. As a CSM you will have the opportunity to lead through relationships grow a meaningful service support nurses and help more clients receive the care they deserve.

BAYADA is an equal opportunity employer and values diversity equity and inclusion in our workplace and communities.

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As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.