Client Services Manager, Home Care

Client Services Manager

Toms River Assistive Care (TRA) Office
Schedule: Full-time exempt; MondayFriday daytime hours
Salary: $50000- $55000 per year plus commision

BAYADA Home Health Care is seeking a compassionate organized and relationship-focused Client Services Manager (CSM) for our Toms River Assistive Care (TRA) office. This is an opportunity to make a meaningful difference by helping clients receive dependable high-quality care in the comfort of their own homes while supporting the caregivers who serve them.

The CSM is at the center of the client this role you will coordinate services build trusted relationships with clients and families support and schedule field employees and help grow and strengthen the office caseload. Your work will be guided by The BAYADA Way of Compassion Excellence and Reliability.

Responsibilities

• Develop and manage a caseload of clients receiving assistive care services.
• Build strong responsive relationships with clients families caregivers referral sources and community partners.
• Coordinate client services and schedules to promote continuity reliability and satisfaction.
• Recruit onboard and support field employees in partnership with the office team.
• Match clients and caregivers thoughtfully based on service needs availability skills and preferences.
• Respond promptly and professionally to service concerns staffing challenges and client or family needs.
• Provide administrative supervision guidance and ongoing support to field employees.
• Participate in client intake service planning case management and follow-up activities.
• Monitor caseload performance service delivery staffing and key office metrics.
• Contribute to caseload growth through excellent service reliable follow-through and relationship building.
• Collaborate with the Director and office team to improve processes and strengthen the client and employee experience.
• Model The BAYADA Way in every interaction.

Qualifications

• At least one year of experience in customer service healthcare home care scheduling staffing case management or a related field preferred.
• Strong communication organization time-management and problem-solving skills.
• Ability to build rapport with clients families caregivers referral sources and colleagues.
• Ability to manage multiple priorities in a fast-paced office environment.
• Comfort using computers and learning scheduling documentation email and reporting systems.
• Sound judgment professionalism responsiveness and a commitment to keeping commitments.
• Genuine passion for helping people live safely at home with comfort independence and dignity.

Benefits

BAYADA offers a comprehensive benefits package that may include:

• Medical dental and vision insurance.
• Paid time off including vacation sick time and holidays.
• 401(k) with company match.
• Employer-paid life insurance.
• Employee Assistance Program.
• Tuition reimbursement.
• Opportunities for professional development and career growth.

Why Join BAYADA

At BAYADA every role is connected to our vision of helping millions of people worldwide experience a better quality of life at home. You will join a mission-driven team that values compassion excellence reliability collaboration and continuous growth.

If you are energized by serving others solving problems and building relationships we invite you to apply and become part of the TRA team.

Apply today to make a meaningful difference with BAYADA.

BAYADA is an equal opportunity employer and values diversity equity and inclusion. Employment is subject to applicable pre-employment screening and other requirements.

As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.