Client Services Manager, Home Care

Client Services Manager Pennsauken NJ Salary: $50000- $55000 plus GM%

BAYADA Home Health Care is seeking a Client Services Manager (CSM) to support an Assistive Care office serving clients and families in the Assistive Care the CSM is at the center of daily operations helping ensure clients receive the care they need when they need it while supporting field staff and partnering closely with office leadership.

This is an excellent opportunity for someone who is energized by solving problems building relationships managing changing priorities and making a meaningful difference in the lives of clients and caregivers every day.

Position Summary

As a Client Services Manager in an Assistive Care office you will coordinate care and services for a caseload of clients maintain schedules for caregivers respond to service needs support start-of-care activity and help create a positive experience for clients families and employees. This is a fast-paced highly relational role that requires strong communication sound judgment organization and a commitment to compassionate service.

Responsibilities

In this role you will:

• Manage daily and weekly schedules for clients and caregivers helping ensure visits are staffed and service gaps are addressed quickly.
• Serve as a primary point of contact for clients and families answering questions resolving concerns and supporting a strong client experience.
• Partner with caregivers clinical team members and office leadership to support service delivery and continuity of care.
• Coordinate referrals intakes and start-of-care activity by gathering information collaborating with internal partners and helping services begin smoothly.
• Maintain accurate client and service documentation and use office systems such as AlayaCare to support scheduling documentation and operational follow-through.
• Build and manage a caseload with a focus on service consistency responsiveness and office performance.
• Respond calmly and effectively to last-minute changes call-outs and urgent staffing needs.
• Model BAYADA HOME HEALTH CAREs mission and values in every interaction with clients families and team members.

Qualifications

Qualified candidates should have:

• Strong customer service communication and relationship-building skills.
• The ability to manage multiple priorities in a fast-paced environment with professionalism and empathy.
• Strong organizational skills and attention to detail.
• Comfort learning and using scheduling documentation email and reporting systems.
• A commitment to supporting clients families and field employees with compassion excellence and reliability.

Preferred qualifications:

• Experience in home care healthcare staffing customer service or an office-based coordination role.
• Experience with scheduling service coordination referrals or caseload management.
• Familiarity with Assistive Care or private-pay home care environments.

Schedule and Work Environment

• Full-time in-office role.
• Typical schedule is Monday through Friday 8:30 a.m. to 5:00 p.m. with flexibility to respond to urgent service needs as they arise.

Why Join BAYADA HOME HEALTH CARE

At BAYADA Home Health Care every role is connected to our mission of helping people live safely at home with comfort independence and dignity. As a Client Services Manager you will have the opportunity to build trusted relationships support caregivers strengthen client outcomes and contribute to a team that leads with heart and purpose.

As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.