Client Services Manager

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Fort Wayne Indiana office.

Are you looking for a rewarding career opportunity with a growing healthcare organization At BAYADA we believe our clients and their families deserve care delivered with compassion excellence and reliability. We are seeking a motivated service-oriented professional to join our team and play a key role in coordinating care supporting staff and ensuring exceptional client experiences.

As a Client Services Manager you will oversee the coordination of client services manage scheduling and staffing needs build strong relationships with clients and referral partners and contribute to the continued growth and success of the office. This position offers excellent opportunities for professional development and career advancement within a nationally recognized healthcare organization.

• Deliver exceptional customer service and ensure high-quality home care services for clients
• Manage the coordination of client care and address emergent scheduling needs
• Maintain and grow your assigned caseload through relationship-building and outstanding service
• Develop and nurture relationships with clients referral sources payors and community organizations
• Foster strong communication and collaboration among office and field staff
• Monitor and manage key operational and financial performance metrics
• Partner with Clinical Managers to provide support supervision and guidance to field employees
• Assist in maintaining compliance with company policies and quality standards
• Contribute to office growth initiatives and operational excellence

• Bachelors degree required
• Previous medical office healthcare or home care experience preferred
• Prior supervisory or leadership experience is a plus
• Proven track record of taking on increasing responsibility and achieving goals
• Strong desire for professional growth and career advancement
• Proficiency with computer systems and electronic medical records (EMR)
• Excellent communication organizational and interpersonal skills
• Ability to manage multiple priorities in a fast-paced environment

• Competitive salary
• Comprehensive medical dental prescription and vision insurance
• Generous paid time off
• Tuition reimbursement opportunities
• 401(k) with company match
• Ongoing training and professional development
• Career advancement opportunities within a growing organization

As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.