Client Services Coordinator, Home Care

Oahu Home Care Assistive Care Honolulu HI

BAYADA Home Health Care is seeking a Client Services Manager for our Oahu Home Care/Assistive Care office in Honolulu HI serving clients throughout Oahu and providing adult personal care and home care services on the island.

If you are looking for an exciting career opportunity in a growing industry a Client Services Manager could be the position for you. BAYADA believes our clients and their families deserve home care delivered with compassion excellence and reliability and this role is central to helping us deliver that standard every day.

• Join a mission-driven organization with the stability and structure of a national company and the values of a family-owned business.

• Be part of a local office team where your work directly impacts clients families and caregivers across Oahu.

• Enjoy weekly pay growth opportunities and comprehensive benefits including paid time off medical dental vision employer-paid life insurance 401(k) with company match direct deposit and an employee assistance program.

• Salary: $50000$65000 annually based on experience

• Receive structured onboarding and role-based training to support your success and growth at BAYADA.

The Client Services Manager leads field staff in providing excellent customer service and quality home care with a focus on coordinating client services growing and developing the caseload through relationship building and recruiting efforts and managing ongoing case needs.

• Develop and grow a caseload by building long-term relationships with clients referral sources payors and community organizations.

• Handle incoming service inquiries establish service agreements and coordinate authorizations and payor-related details with clients internal teams and clinical partners.

• Support recruitment of field staff by managing prospect inquiries participating in recruitment planning interviewing candidates and helping onboard new hires.

• Schedule appropriate field staff coordinate services manage call-outs and maintain reliable coverage for clients using sound judgment and discretion.

• Follow up with clients families and employees to ensure satisfaction and address questions or concerns related to service scheduling and billing.

• Document incidents complaints and key client or employee interactions and follow through on needed next steps.

• Maintain effective fiscal management of the caseload including payroll processing billing support and monitoring key metrics such as gross margin overtime and unfilled hours.

• Partner with clinical managers to support field employees through feedback performance evaluations recognition and retention efforts.

• Support the office team by assisting with last-minute service needs participating in meetings and events and helping keep office operations running smoothly.

• Four-year college degree required or equivalent health care experience.

• Strong interpersonal skills and a demonstrated track record of goal achievement.

• A history of taking on increasing responsibility with positive results and a strong desire to grow.

• Prior supervisory experience highly desired.

• Home care health care recruiting staffing or related experience preferred.

• Basic PC proficiency and strong written and verbal communication skills in English.

• A strong sense of urgency excellent follow-up skills organization attention to detail and comfort working in a fast-paced service-focused environment.

In this role you will help ensure clients come first while caregivers have the support they need to succeed. Your leadership service mindset and coordination skills will make a meaningful difference for the people we serve across Oahu.

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As an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.