Client Services Banking Support Professional

Client Services Banking Support - Professional

As a Client Services Banking Support - Professional you will provide banking support that helps clients resolve issues and continue operating effectively. You will work closely with clients and partner with internal teams to investigate problems document outcomes and improve support processes. Your work helps strengthen client satisfaction service continuity and the overall quality of the support experience.

What youll do:

• Provide banking support to clients by investigating troubleshooting and resolving service issues within established service levels.
• Partner with internal teams to escalate track and resolve client issues efficiently while maintaining clear communication on status and next steps.
• Document client interactions issue details resolutions and follow-up activities accurately in the support application.
• Support the review and improvement of service processes workflows and tools to increase efficiency and consistency.
• Maintain and update product documentation frequently asked questions and training materials to support accurate issue resolution.
• Analyze recurring client issues and share findings with internal partners to help reduce future support volume and improve service quality.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience youll need to have:

• 4 years of experience in banking lending client services help desk support or a related service environment supporting issue resolution and client inquiries.
• 4 years of experience documenting tracking and resolving service requests incidents or client interactions in a support system or similar workflow tool.
• Experience using support applications ticketing systems and standard business software to manage case activity document outcomes and communicate with stakeholders.
• Ability to investigate issues identify root causes and communicate resolutions clearly to clients and internal partners.
• Bachelors Degree in business finance communications information systems or a related field or equivalent combination of education related experience and/or military experience.

Experience that would be great to have:

• Experience supporting banking or lending products services or operations in a client-facing environment.
• Familiarity with service metrics case management practices and process improvement methods.
• Experience developing or maintaining knowledge articles support guides or training documentation.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.