Client Services Associate, Home Health

BAYADA Home Health Care has an immediate opening for a Client Services Associate to join our Towson MD Medicare-certified Home Health team.

If you are looking for an exciting career opportunity in a growing industry a Client Services Associate could be the position for you. BAYADA believes our clients and their families deserve home health care delivered with compassion excellence and reliability. We are seeking a motivated professional who is eager to grow within a dynamic entrepreneurial environment and become an integral part of a caring professional team dedicated to providing the highest quality care to our clients.

This is a growth-focused role with a clear pathway for advancement into a Client Services Manager position for high-performing individuals who demonstrate leadership initiative and strong operational performance.

• Provide superior customer service and quality home care support
• Manage coordination of client services and emergent scheduling needs
• Oversee and proactively grow your Client Services Associate caseload
• Build lasting relationships with clients referral sources payors and community organizations
• Develop strong and communicative relationships with internal team members
• Maintain effective fiscal management of your caseload by monitoring key metrics including admissions Medicare percentage and referral outcomes
• Partner with Clinical Managers to provide supervision and support to field employees

• Associates degree required; Bachelors degree preferred
• Prior knowledge of or experience with Medicare and OASIS preferred
• Previous medical office or home care experience preferred
• Prior supervisory experience is a plus
• Demonstrated success in taking on increasing levels of responsibility and achieving goals
• Strong ambition to grow professionally and advance within the organization
• Strong computer skills required including experience with electronic medical records
• Excellent communication and interpersonal skills

BAYADA Home Health Care offers the stability and structure of a national company with the values and culture of a family-owned business.

• Award-winning workplace recognized by Newsweek Forbes and Glassdoor as a Best Place to Work
• Weekly pay
• Work-life balance with MondayFriday 8:30 AM5:00 PM schedule
• Mission-driven nonprofit culture centered around compassion reliability and excellence
• Strong employee recognition programs including BAYADA Celebrates Hero Spotlights Awards Weekend trips and employee discounts/perks
• Commitment to diversity equity inclusion and belonging through employee resource groups and councils
• Ongoing professional development opportunities including continued education Udemy courses webinars and career advancement programs

Learn more about BAYADA culture and recognition:
& Benefits:

Base salary range: $48000$55000 annually based on experience plus the opportunity to earn quarterly performance-based incentives.

BAYADA Home Health Care offers a comprehensive benefits package including:

• Medical dental and vision coverage
• Paid holidays vacation and sick leave
• Employer-paid life insurance
• 401(k) with company match
• Direct deposit
• Employee assistance program

Learn more about BAYADA benefits:
an accredited regulated certified and licensed home health care provider BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion excellence and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care Inc. and its associated entities and joint venture partners are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex race color age disability pregnancy or maternity sexual orientation gender identity citizenship status military status or any other similarly protected status in accordance with federal state and local laws. Hence we strongly encourage applications from people with these identities or who are members of other marginalized communities.