Client Services, Account Director

Move Your Career Forward with DAC as a Client Services Account Director

Who We Are

We are DACa global full-funnel performance media agency dedicated to delivering transformative results. With expertise spanning SEO paid media creative production analytics and local optimization we combine the brightest minds with innovative technology to deliver seamless forward-thinking strategies. Powered by AI data and creative ingenuity we deliver integrated campaigns that engage customers at every touchpointfrom global audiences to individual store locations.

Position Summary

This role is for a strategic client-focused Account Director to lead key accounts within the digital media landscape including paid media SEO content marketing strategy social media analytics web and application development. This role will be responsible for fostering client relationships overseeing the creation and implementation of key strategies and campaigns and leading cross-functional teams to deliver strong business growth. You will serve as the bridge between client and internal teams ensuring seamless communication creative thinking and presentation building measurable program success and relationship and program growth internally and externally with clients.

What Youll Do

Client Satisfaction and Retention

• Develop a strong relationship with key client partners within the portfolio in order to manage day-to-day program-related inquiries and deliverables

• Create client org charts and map the departments and key relationships to mine

• Develop a firm understanding of the clients industry marketing strategy and goals

• Look for opportunities (innovation and optimization) to grow existing client relationships and scope

Team Development

• Provide senior account direction and people leadership to our high-performance team of Account Managers and Executives.

• Successfully organize internal teams (media SEO creative content social development and analytics) to collaborate effectively together to deliver results

Portfolio/Program Management

• Develop and execute annual account plans for all client accounts within the portfolio that meet revenue growth and profit margin

• Manage internal aspects of project implementation including preparation of client briefs and proposals budget management tracking client data QA validation and reporting of internal and external client activities and communications

• Ensure accounts are executed effectively to meet established KPIs and revenue targets

• Deliver effective and efficient documentation communication and dissemination of information regarding client activities and client administrative procedures.

• Work with clients to complete a specific project brief and coordinate client approvals.

• Create status reports project timelines and budget management documents in accordance with DACs standards for quality and accuracy

• Develop and manage contracts through to signature

Business Growth and Revenue

• Ongoing ownership of client financial health including revenue delivery growth and profitability

• Demonstrate in-depth knowledge of DACs product offerings including media SEO content local web development and analytics

• Remain knowledgeable about ongoing program activities

• Serve as a thought leader internally and externally through knowledge-sharing blog and whitepaper development and industry event participation

• Support new business initiatives including client pitches RFP responses and marketing events

What You Bring

• 7 years experience in a client services position managing clients and responsible for account growth

• 4 years experience leading an account team a portfolio of clients and related budgets

• 3 years working for an advertising agency with proven ability to lead multi-channel marketing campaigns including paid search display CTV/OLV paid social SEO content local and more

• Strong understanding of brand and performance marketing data-driven decision making and industry trends

• Experience managing programs for Fortune 500 companies or similarly sized media budgets

• Project Management experience

• Strong writing communication organization and presentation skills

• Experience presenting and selling to high-level decision-makers at enterprise brands with a national scope

• Experience developing strategic plans with clients

• Strong proficiency in MS Office especially PowerPoint and Excel

• Experience managing internal project operations including but not limited to scope writing hours forecasting and management and budget oversight

• Skill set in building and maintaining long-term client relationships

• Experience in growing program revenue and profitability

• Experience in leading and developing internal talent

What Youll Get

• Professional Growth: Work with top-tier clients and cutting-edge tools in the performance marketing industry.
• Collaborative Culture: Be part of a global organization that values curiosity transparency and innovation.
• Competitive Benefits:
  • Competitive salary and comprehensive health benefits.
  • Generous PTO wellness initiatives and parental leave.
  • Retirement saving plans.
  • Opportunities for continued learning and professional development.
  • A supportive collaborative and casual work environment.

How We Work

This role requires three days in-office. Remote work is not available for this position.

This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties responsibilities and qualifications may vary based on assignment or group. DAC is an equal opportunity employer committed to providing equal employment opportunities to all employees and applicants without regard to race color ethnicity gender age religion creed national origin sexual orientation gender identity marital status citizenship genetic information disability or any other basis prohibited by applicable federal provincial state or municipal law. If you require an accommodation in any aspect of the selection process please reach out to

At DAC we celebrate your contributions provide you with opportunities and support your total well-being. Our offerings include health vision dental life disability financial and retirement benefits as well as paid leave professional development tuition assistance work-life programs and employee assistance support. Full-time employees are eligible to participate in the DAC benefit programs.

Salary at DAC is determined by various factors including but not limited to location the individuals particular combination of education knowledge skills competencies and experience as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $130000 to $150000. The estimate displayed represents the typical salary range for this position and is just one component of DACs total compensation package for employees.