Client Service Specialist

Bonus Type

Summary

For more than a century BOK Financial Wealth Management has grown alongside its clients establishing itself as a leader in the financial world with cutting-edge products that rival the biggest banks. Their dedication to building lasting relationships with both institutional and personal clients sets them apart. Committed to creating value they offer diverse personalized and responsive services along with innovative and value-added offerings delivering excellence and fostering growth for investors employees and the community.

Job Description

The Client Service Specialist is primarily responsible for operational administrative and sales support to the Financial Consultants who provide investment services to clients. Performs daily servicing activities which involve documentation information gathering and compiling works under general supervision. This position is to ensure all operational functions are processed efficiently with limited errors putting the needs of the client first and providing exceptional service every single time.

Team Culture

Our team is built on collaboration integrity and a shared commitment to client success. We foster an environment of continuous learning and proactive communication empowering each member to contribute expertise and drive innovation. Together we take pride in delivering exceptional results and making a meaningful impact for our clients and communities. We support growth because we believe in the longterm potential of our people.

How Youll Spend Your Time

• You will maintain strong knowledge of each advisors client base to deliver consistent high-quality service and support marketing efforts.
• You will respond to client inquiries on investment products while proactively resolving issues to prevent escalations.
• You will use multiple systems to provide pricing comparisons and execute trades when advisors are unavailable.
• You will process trade tickets accurately and use planning tools to support basic financial guidance for retail clients.
• You will open and maintain client accounts in compliance with Books and Records standards while keeping profiles current.
• You will manage money movement and account servicing transactions while coordinating with custodians and external firms to resolve issues.
• You will prepare client presentations and materials highlighting market trends investment strategies and supporting data.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a Bachelors Degree in Finance or Economics and 3-4 years experience investment sales/operations; or 5-7 years equivalent work related experience.

Required: FINRA Series 7 Series 63 or Series 66

• Thorough knowledge and understanding of banking practices and policies including loan documentation requirements and regulations and deposit account opening and regulations.
• Knowledge of bonds and securities and their related tax implications
• Working knowledge and understanding of BOKFs commercial products and services
• Excellent PC skills including appropriate systems usage
• Excellent interpersonal verbal and written communication skills
• Excellent customer relations and sales skills
• Excellent organization skills; ability to handle multiple tasks simultaneously in a competent and professional manner