Client Service Coordinator
Job Location:
Job Location:
Austin, TX - USA
Hourly Salary:
USD 16 - 19
Hourly Salary:
Posted on:
Yesterday
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you passionate about pets people and providing exceptional customer service Austin Urban Vet Center is seeking an enthusiastic dependable and compassionate Client Service Coordinator (CSC) to join our growing veterinary team. Whether youre looking for a full-time or part-time opportunity this is your chance to become an important part of a close-knit team dedicated to delivering outstanding care to pets and their families in the heart of Austin.
As the first point of contact for our clients youll help create a welcoming positive experience while supporting our doctors technicians and hospital staff in a fast-paced collaborative environment.
About the Role
About the Role
The Client Service Coordinator serves as the face of our veterinary hospital ensuring every client and patient receives a warm welcome and exceptional service from check-in through check-out. This role combines customer service administrative support client communication scheduling financial transactions and compassionate care during both routine visits and difficult moments.
Some of the responsibilities you will own in this role:
Client Experience & Customer Service
- Welcome clients visitors and patients with a friendly and professional demeanor
- Provide exceptional customer service in person over the phone and via email
- Listen empathetically and communicate clearly with clients
- Assess client needs and direct them appropriately upon arrival
- Maintain a calm compassionate presence during emergencies and sensitive situations
- Keep clients informed of appointment delays and wait times
- Serve as a liaison between clients and medical staff
- Provide emotional support and resources for grieving pet owners
Appointment Scheduling & Communication
- Schedule confirm reschedule and cancel appointments
- Answer multi-line phone systems professionally and efficiently
- Route emergency calls appropriately
- Provide accurate appointment preparation instructions
- Document client communications in hospital software
Medical Records & Administrative Support
- Prepare and maintain medical records
- Accurately enter client and patient information
- Process emails faxes and correspondence
- Ensure documentation is complete accurate and professional
- Maintain organized records and hospital communications
Financial & Front Desk Operations
- Process client payments and invoices
- Maintain and reconcile cash drawer
- Explain payment options including CareCredit
- Complete accounting logs and daily financial reconciliation
- Assist clients with financing applications
- Ensure accurate financial documentation
Hospital Support
- Collaborate with veterinary technicians and doctors to optimize patient flow
- Monitor lobby cleanliness and appearance
- Assist with aftercare documentation and pet memorial services
- Troubleshoot client concerns and seek solutions proactively
Preferred Qualifications
Required
- High school diploma or equivalent
- Excellent customer service and communication skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced veterinary environment
- Basic computer proficiency
- Strong problem-solving skills and sound judgment
- Ability to accurately handle financial transactions
- Dependable punctual and team-oriented
- Legally authorized to work in the United States
Preferred
- Previous experience in a veterinary hospital animal clinic medical office or healthcare setting
- Experience with veterinary practice management software
Who Will Thrive in This Role
This position is ideal for someone who is:
- Dependable You consistently show up ready to support your team.
- People-Oriented You enjoy helping clients and building relationships.
- Detail-Oriented Accuracy and organization are important to you.
- Compassionate You genuinely care about pets and their families.
- Team-Focused You enjoy collaborating and contributing to a positive workplace culture.
- Calm Under Pressure You can remain professional and composed during emergencies and emotional situations.
Benefits
- Paid time off
- Health insurance
- Dental Insurance
- Vision insurance
- Employee discounts
- Flexible schedules
- 401K with company match
- Training and Career development
Required Experience:
IC
About Company
We handle the day-to-day business operations while you provide excellent medical care. Join a veterinary family that cares about your happiness and success.
